Strategic VP of Customer Success & Growth

FLOWCASE AS; Oslo; On-site; NOK 2,000,000 - 2,800,000; Full time

Job summary

Flowcase is seeking a VP of Customer Success to lead a five-person CS team based across Oslo, London, Copenhagen and Toronto. You will own net revenue retention and churn, manage strategic accounts, and help reshape CS for the AI era.

This is a hands-on, player-coach role: you will sit in renewal and expansion conversations, coach the team, design risk scoring, and partner with Sales, Product and Marketing on account strategy. Regular travel to key accounts is expected.

Qualifications

• Proven leadership experience in B2B SaaS, ideally near Flowcase's scale (USD 7 million ARR)
• Experience operating across North America and Europe; GDPR knowledge
• Credibility with technical buyers; able to earn their respect
• Empathetic yet accountable leadership style
• Will lead a five-person CS team from Oslo with CEO/board exposure
• Willing to travel regularly to key accounts and teams abroad

Responsibilities

• Grow revenue by owning NRR and reducing churn
• Design and prove up an upsell motion for add-ons
• Renewals: manage complex negotiations for strategic accounts
• Set coaching standards and implement risk signals in CS model
• Collaborate with Sales, Product, and Marketing; report metrics to leadership

Skills

Leadership in B2B SaaS

Global account management

Credibility with technical buyers

Strategic renewal negotiations

People coaching

Job description

Flowcase is seeking a VP of Customer Success to lead a five-person CS team based across Oslo, London, Copenhagen and Toronto. You will own net revenue retention and churn, manage strategic accounts, and help reshape CS for the AI era.

This is a hands-on, player-coach role: you will sit in renewal and expansion conversations, coach the team, design risk scoring, and partner with Sales, Product and Marketing on account strategy. Regular travel to key accounts is expected.