Facilities & Office Operations Manager (Norway)

Willis Towers Watson As; Oslo; On-site; NOK 900,000 - 1,100,000; Full time

Job summary

Willis Towers Watson (WTW) is seeking a Facilities & Workplace Operations Lead for our Norway office. You will oversee daily office operations, manage FM services, vendor contracts, and AS/IT coordination to ensure a safe, efficient, and high-quality colleague experience.

The role combines strategic facilities management with hands-on responsibilities in budgeting, HSE compliance, and business continuity. You will partner with local leadership to drive sustainability and optimize office

Qualifications

• Higher education in business administration, management, facilities management, or related field.
• Experience in facilities management, office operations, executive support, and vendor management.
• Knowledge of workplace HSE/HMS regulations.
• Strong experience within project management.
• Familiarity with IT systems and AV technology troubleshooting.
• Facilities management, vendor management, and procurement expertise.
• Fluency in English and Norwegian.

Responsibilities

• Manage daily office operations including reception, mailroom, catering, meeting space management, and general office services.
• Oversee hard and soft FM services, maintenance, workplace repairs, cleaning, ergonomics, and space planning.
• Act as primary point of contact for the IFM (Integrated Facilities Management) contract.
• Conduct and coordinate preventive and corrective maintenance programs.
• Administer access control and physical security systems.
• Lead local real estate-related projects, office moves, upgrades, and refurbishments, with REWS
• Drive sustainability initiatives including energy efficiency, waste reduction, and water conservation aligned with WTW goals.
• Build and maintain strong vendor relationships across Norway.
• Manage procurement processes, oversee tendering where required, and approve invoices in accordance with company policies.
• Monitor contract performance and compliance with company standards.
• Prepare, manage, and track annual operating budgets for facilities services.
• Monitor spending, forecast costs, and identify saving opportunities without compromising service standards.
• Maintain procurement documentation and financial reporting for audit compliance.
• Act as the local owner of workplace HSE/HMS documentation, ensuring records, risk assessments, inspections, and action plans are maintained and auditable in line with Norwegian and WTW requirements.
• Prepare and contribute to regular reporting on HSE performance, incidents, near misses, and corrective actions for local leadership and relevant Group functions.
• Act as HSE/HMS point of contact for Worker’s Council (AMU), attend meetings and provide support for all HSE/HMS related matters.
• Act as Business Continuity Plan (BCP) coordinator in Norway
• Support the development, maintenance, and local testing of BCP and workplace emergency procedures, ensuring alignment with Group BCP frameworks
• Act as a key contributor during BCP development, review, audits, and incident follow-ups, coordinating actions across Facilities, IT, HR, and local leadership.
• Ensure workplace-related compliance risks are identified early and escalated appropriately.
• Plan and execute internal events such as WTW Day, seasonal celebrations, and leadership meetings.
• Support client-facing events in collaboration with Sales and Marketing as well as business leaders.
• Ensure consistent branding, signage, and hospitality standards.
• Coordinate onboarding and offboarding from a workplace perspective.
• Support the availability and reliability of meeting room technology, AV solutions, and digital collaboration tools, ensuring a seamless user experience in day-to-day operations and client-facing settings
• Maintain accurate inventory records of AV assets and coordinate replacements, upgrades, and disposals in line with internal policies.
• Escalate recurring issues, risks, or improvement opportunities related to the digital workplace to relevant Group or Regional stakeholders.
• Support senior leadership and HR in-line with Internal processes.
• Support Finance with procurement workflows and invoice management.
• Coordinate with Marketing on branding, signage, and event materials.

Skills

Facilities management

Vendor management

Project management

IT/AV troubleshooting

HSE knowledge

English & Norwegian

Strong communication

Interpersonal skills

Education

Degree in business administration / facilities management

Tools

Microsoft Office

Job description

Willis Towers Watson (WTW) is seeking a Facilities & Workplace Operations Lead for our Norway office. You will oversee daily office operations, manage FM services, vendor contracts, and AS/IT coordination to ensure a safe, efficient, and high-quality colleague experience.

The role combines strategic facilities management with hands-on responsibilities in budgeting, HSE compliance, and business continuity. You will partner with local leadership to drive sustainability and optimize office