Enterprise SaaS Implementation Leader

nShift; Oslo; On-site; NOK 1,000,000 - 1,600,000; Full time

Job summary

nShift is seeking an Enterprise Consulting Manager to lead the Enterprise Implementations service line within Professional Services, owning the delivery of complex customer deployments across TransSmart, TMS and Ship. This role builds scalable delivery practices for multi-market rollouts and develops a high-performing consulting team.

You will drive delivery governance, manage pipeline and capacity, and partner with PMO, Training, Advisory, Sales and Product to ensure joined-up customer outcomes

Qualifications

• Proven leadership experience in SaaS Professional Services, consulting or delivery management.
• Experience owning services revenue, utilisation and margin.
• Experience leading teams delivering complex customer implementations across markets.
• Strong governance capability with stage-gates and risk management.
• Commercial mindset with forecast, backlog and margin protection.
• Ability to build scalable, repeatable delivery practices.

Responsibilities

• Lead the Enterprise Implementation team for TransSmart, TMS and Ship, driving a consistent methodology across all enterprise deployments.
• Own the delivery quality, governance and commercial performance of the Enterprise Implementations service line.
• Oversee a portfolio of concurrent complex projects, ensuring effective stage-gates, risk management, escalation and customer communication.
• Design and embed scalable delivery practices for multi-market rollouts, advanced integrations, carrier configuration and regional shipping requirements.
• Forecast and allocate consulting capacity against pipeline demand, identifying skills gaps and addressing them through hiring, cross-training or partner support.
• Own services revenue performance for the service line, including forecast accuracy, backlog burn and in-period revenue recognition.
• Set and achieve utilisation and margin targets, protecting project gross margin through rate realisation, effort control and disciplined delivery management.
• Reduce time to value by using templated scopes, reusable assets, delivery accelerators and earlier customer enablement.
• Coach, develop and grow a team of senior consultants, building capability across BCP, Experience Suite and enterprise implementation practices.
• Partner closely with PMO, Training Services, Advisory Services, Sales, Customer Success and Product teams to ensure joined-up customer outcomes.
• Lead and role-model the shift from digital transformation into AI-enabled delivery, identifying opportunities to improve quality, speed and scalability.

Skills

SaaS leadership

Delivery management

Portfolio governance

People leadership

Capacity planning

Stakeholder engagement

Tools

Wrike

Job description

nShift is seeking an Enterprise Consulting Manager to lead the Enterprise Implementations service line within Professional Services, owning the delivery of complex customer deployments across TransSmart, TMS and Ship. This role builds scalable delivery practices for multi-market rollouts and develops a high-performing consulting team.

You will drive delivery governance, manage pipeline and capacity, and partner with PMO, Training, Advisory, Sales and Product to ensure joined-up customer outcomes