Enterprise SaaS Strategy Lead – Hospitality

Lightspeed Commerce, Inc.; London; Hybrid; NOK 888,000 - 1,396,000; Full time

Benefits offered by this job

Equity scheme

Health & Wellness Credit

Mental Health Support

PX benefit: work from anywhere (60 d/년

Volunteer time off

Transit benefit

Healthy snacks

Health, Dental, Optical coverage

Job summary

Lightspeed Commerce, Inc. seeks an experienced Strategic Account Manager to nurture and expand our enterprise hospitality customers in the UK. You will be the primary liaison, driving growth, product adoption, and long-term partnerships across your portfolio.

The role focuses on increasing usage, managing stakeholder relationships at C-level, and coordinating with Product, CS, Implementation, and Support teams to ensure an exceptional customer journey.

Qualifications

• 3–5+ years in Account Management or Strategic Customer Success within a B2B SaaS environment.
• Strong understanding of SaaS metrics (NRR, adoption, renewals, churn).
• Hands-on, data-driven, relationship-focused approach.
• Experience engaging with C-level, operations, and tech teams.

Responsibilities

• Act as the main point of contact for hospitality customers.
• Develop and execute strategic account plans to drive growth and retention.
• Improve product usage and grow Net Revenue Retention across portfolio.
• Lead quarterly business reviews and success plans.
• Analyze usage data and health scores to mitigate risks early.
• Build trusted relationships with C-level and operational stakeholders.
• Collaborate with Product, CS, Implementation, and Support teams.
• Capture customer feedback to identify product gaps.

Skills

Account Management

Strategic CS

SaaS metrics

Stakeholder mgmt

English fluency

Job description

Lightspeed Commerce, Inc. seeks an experienced Strategic Account Manager to nurture and expand our enterprise hospitality customers in the UK. You will be the primary liaison, driving growth, product adoption, and long-term partnerships across your portfolio.

The role focuses on increasing usage, managing stakeholder relationships at C-level, and coordinating with Product, CS, Implementation, and Support teams to ensure an exceptional customer journey.