EMEA Technical Support Engineer — Scale with Metronome

Stripe; London; Presencial; NOK 759.000 - 1.139.000; Jornada completa

Descripción de la vacante

Stripe Metronome is seeking a technically strong support engineer to join the world‑class customer service team. You will work on API integrations, diagnose issues, and collaborate with Metronome engineers, customer success, solutions architecture, and customers' developers.

You will escalate with context, develop internal tools, and help improve the knowledge base and product roadmap. Strong communication and 2+ years in B2B tech support or engineering are essential, with scripting or SQL and

Formación

• 2+ years in a B2B customer-facing technical support organization or in engineering.
• Experience working with engineering teams and providing technical feedback on customer issues.
• Ability to debug and triage bugs and escalations from customers.
• Can communicate technical capabilities of the product to customers.
• Experience writing scripts or internal tools using APIs, and functional knowledge of SQL.
• Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly.
• A mindset of customer empathy and ability to solve challenging problems.

Responsabilidades

• Provide technical guidance to customers' developers on best practices for integrating with our APIs and utilizing our functionality.
• Troubleshoot any issues that arise from customers and diagnose any blockers.
• Escalate issues with customer context to the engineering team.
• Develop internal tools to automate customer workflows that are currently unavailable in our product.
• Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
• Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.

Conocimientos

B2B technical support

Engineering collaboration

Bug debugging & triage

API capabilities communication

APIs & SQL scripting

Strong communication

Customer empathy & problem solving

Herramientas

Zendesk

Front

Pylon

Descripción del empleo

Stripe Metronome is seeking a technically strong support engineer to join the world‑class customer service team. You will work on API integrations, diagnose issues, and collaborate with Metronome engineers, customer success, solutions architecture, and customers' developers.

You will escalate with context, develop internal tools, and help improve the knowledge base and product roadmap. Strong communication and 2+ years in B2B tech support or engineering are essential, with scripting or SQL and