Do you deliver Service Above All?

NOV; Stavanger; On-site; NOK 850,000 - 1,100,000; Full time

Job summary

NOV in Stavanger is seeking an Operations Support Supervisor to lead the team behind ERP-driven order management, inventory control, logistics, and invoicing. You will coordinate with vendors and customers, ensuring efficient processes across the business and supporting cross-functional handovers with Sales, Operations, and Engineering.

You will organize and develop the Operations Support team, set clear priorities, and build reliable administrative processes that enable field teams to execute.

Qualifications

• Demonstrated experience supervising or managing people and setting priorities.
• Strong ERP experience and ability to manage ERP-driven workflows.
• Solid inventory and logistics management capability.
• Experience with vendor and customer management and working with third-party providers.
• Financial understanding to recognize how operations affect invoicing and AR.

Responsibilities

• Lead, support and develop the Operations Support team, setting priorities and ensuring coverage of critical activities.
• Oversee customer and service order processing through ERP systems, including scheduling through to completion.
• Support asset, inventory and material management across operational activities.
• Coordinate logistics and shipping with customers, locations and third-party providers.
• Collaborate with vendors and suppliers supporting repair and other requirements.
• Work with Sales, Operations, Engineering and Supply Chain to enable smooth handovers and order execution.
• Support accurate invoicing and AR activities for completed services and deliveries.
• Drive continuous improvement in planning and system-management processes and establish team KPIs.

Skills

Supervising people

ERP experience

Inventory management

Logistics management

Vendor management

Customer management

Norwegian language

English proficiency

Education

Bachelor/College degree in Business Administration or related

Tools

ERP systems

Scanning technologies

Job description

• Sektor Privat

Lead the Operations Support team, managing ERP-driven order management, inventory, logistics, vendor coordination, and invoicing.

• Experience supervising or managing people and team performance
• Strong practical ERP experience and managing ERP-driven workflows
• Strong inventory and logistics management capability
• Very good proficiency in Norwegian and good proficiency in English
• Experience in vendor and customer management

Join NOV in Stavanger as an Operations Support Supervisor and lead the team responsible for supporting critical operational processes across NOV Downhole Technologies, including Completion Tools.

You will help strengthen the processes connecting ERP-driven order management, inventory, logistics, vendors and invoicing across the business.

About the Role

This role offers the opportunity to lead a team with broad involvement across day-to-day operations, from customer and service order processing through asset and inventory control, logistics, vendor coordination and invoicing.

You will organize and develop the Operations Support team, establish clear priorities and help create reliable administrative processes that enable operational teams to focus on execution.

The position provides significant cross-functional exposure and an opportunity to make a visible impact by improving planning, process discipline, team capability and operational coordination.

Diversity & Inclusion

We are committed to promoting diversity and equal opportunities.

We therefore encourage all qualified candidates to apply – regardless of gender, age, cultural background, disability, or belief.

Responsibilities

What you will do

Lead, support and develop the Operations Support team, setting priorities and ensuring effective coverage of critical activities.

Oversee customer and service order processing through ERP systems, including scheduling and coordination through to completion.

Support effective management of assets, inventory and material requirements across operational activities.

Coordinate logistics and shipping activities involving customers, operational locations and third-party providers.

Coordinate with vendors and suppliers supporting repair, service and other operational requirements.

Work closely with Sales, Operations, Engineering and Supply Chain to support effective handovers and reliable order execution.

Support accurate and timely invoicing and accounts-receivable activities for completed services and deliveries.

Drive continuous improvement in planning and system-management processes, establish meaningful team KPIs and strengthen ERP capability across the team.

Qualifications

Essential Qualifications

Demonstrated experience supervising or managing people, including setting priorities, developing employees and managing team performance.

Strong practical ERP experience and the ability to manage ERP-driven operational workflows.

Strong inventory and logistics management capability.

Relevant vendor and customer management experience, including coordination with third-party providers.

Sufficient financial understanding to recognize how operational activities affect invoicing, accounts receivable and business performance.

Very good working proficiency in Norwegian and good working proficiency in English.

Preferred Qualifications

University or college qualification in Business Administration, or another relevant educational background.

Experience or knowledge from oil & gas, energy industry.

Relevant technical, engineering or quality background.

Experience with ERP/system implementation or relevant scanning technologies.

• Administrere inventar
• ERP-systemer
• Norsk

NOV is a global provider of technology, equipment and services to the energy industry, supporting customers through engineering expertise, technology and operational experience.

This role sits within NOV Downhole Technologies, including Completion Tools, in Stavanger.