CX Development Lead: Turn Applications into Onboarded Users

NOBA BANK GROUP

Bærum

On-site

NOK 900,000 - 1,500,000

Full time

5 days ago

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Job summary

NOBA BANK GROUP is seeking a CX Development Manager to lead the design and optimization of digital customer journeys across brands and products, focusing on the path from started application to onboarded customer. You’ll drive prioritization, work with analytics, experimentation and governance, and collaborate with Product Management, Tech, and Compliance.

You will work in a regulated environment, ensure changes are compliant, and explore AI-enabled improvements with stakeholders.

Qualifications

Experience leading projects with many stakeholders and competing priorities.
Experience specifying and assessing UX/UI in conversion-critical digital flows.
Experience writing requirements that developers can build from.
Strong analytical mindset with ability to size problems using analytics independently.
Hands-on ability to use AI tools to create value and efficiency in daily work.

Responsibilities

Be the front door for change: receive, qualify and prioritize requests from across the business and maintain a backlog and roadmap.
Align with the business to ensure digital interfaces fit with product roadmap and goals.
Find and size opportunities using data to quantify impact and build business cases.
Turn ideas into testable requirements with acceptance criteria for developers.
Lead delivery across UX, experimentation, tracking and governance; participate in acceptance testing and follow-up after launch.