Customer Support Specialist

Omnium; Oslo fylke; Hybrid; NOK 420,000 - 640,000; Full time

Benefits offered by this job

Hybrid workday

Modern Oslo office

Pension and leave arrangements

Job summary

Omnium is a cloud-based commerce tech company in Oslo seeking a Customer Support Specialist to be the first line of contact for customers. You will ensure fast, professional help and collaborate with customers, partners and colleagues to uphold Omnium's high service standards.

You will develop expert product knowledge, guide customers, contribute to guides and knowledge base, and provide feedback to the product and development teams.

Qualifications

• Experience from customer service or support in B2B SaaS (required).
• Strong problem-solving skills and the ability to quickly get to grips with new issues.
• A good understanding of technology and an interest in systems and digital solutions.
• The ability to communicate clearly and professionally, both in writing and verbally.
• A structured and independent way of working – while also enjoying collaboration.
• Strong communication skills in Norwegian and English.

Responsibilities

• Responsibility for 1. line support
• To become an Omnium super user
• Customer communication
• Documentation
• To be the voice of the customer

Skills

Customer service experience

B2B SaaS experience

Problem-solving

Strong communication

Independent with collaboration

Job description

Want to help lift the customer experience at one of Norway's most exciting commerce tech companies?

Omnium develops a 100% cloud-based Order Management System (OMS) that helps businesses consolidate and handle orders from all sales channels; e-commerce, customer service, POS systems and more. Our solution simplifies complex processes and creates a seamless and efficient shopping experience.

We like to call ourselves a start-up with eight years of experience. With some of the Nordics' largest retail and brand players in our customer portfolio and a rapidly growing market, we are well positioned for further expansion. We're now looking for someone who wants to be a key person in our customer team – and help our customers succeed every day.

The role

As Customer Support Specialist, you'll be the first line of contact for our customers. Your job is to make sure they get fast, professional and effective help when they need it. You'll work closely with customers, partners and colleagues, and play an important part in ensuring Omnium delivers the high standard we're known for.

Here you'll get:

• Responsibility for 1. line support – answering enquiries, troubleshooting and resolving issues, and escalating to the development team when needed
• To become an Omnium super user – building solid product expertise and helping both customers and colleagues get the most out of the system
• Customer communication – guiding, following up and ensuring customers experience professional, solution-oriented support
• Documentation – helping improve and update user guides, help articles and the internal knowledge base
• To be the voice of the customer – giving valuable input to the product and development team

We're looking for someone who has:

• Experience from customer service or support in B2B SaaS (required)
• Strong problem-solving skills and the ability to quickly get to grips with new issues
• A good understanding of technology and an interest in systems and digital solutions
• The ability to communicate clearly and professionally, both in writing and verbally
• A structured and independent way of working – while also enjoying collaboration
• Strong communication skills in Norwegian and English

What we offer

• Product and demand: An exciting product with high demand and growing relevance in the market.
• A strong team: A tight-knit customer team that brings out the best in each other.
• Influence: A high degree of influence on how we work with customers and support.
• Flexibility and security: A hybrid workday with flexibility, competitive terms, and solid pension and leave arrangements.
• Modern offices: Modern office space in the heart of Oslo city centre.
• A social and supportive environment: A low threshold for having fun, including several company trips throughout the year.

About the employer

At Omnium, we place a high value on collaboration, learning and well-being. We're an engaged team that combines extensive experience with a start-up mentality, and we work together to create an unparalleled product. With us, you'll become part of an environment where we lift each other up and share knowledge, all to ensure both our own and our customers' success.

We have been named one of the 50 fastest-growing tech companies in Norway several years in a row, as well as a Gazelle company for the past two years.