Implementation & Customer Success Specialist

Metinor; Trondheim; On-site; NOK 650,000 - 820,000; Full time

Job summary

Metinor is seeking an Implementation & Customer Success Specialist in Trondheim to guide customers from system preparation through onboarding and long-term support. You will coordinate installation, customize setup guidance, and ensure customers get ongoing value from our IoT platform.

You will balance technical tasks with relationship-building, explaining complex tech in simple terms and driving customer satisfaction across Europe and the US.

Qualifications

• Experience working directly with customers
• Able to explain technology in simple, friendly terms
• Comfortable handling both technical tasks and relationship building
• Motivated by improving customer satisfaction and product adoption

Responsibilities

• Guide customers through system preparation, onboarding, and post-installation follow-up
• Host onboarding sessions and provide clear training for installation
• Assist with on-site installations when needed
• Create clear configuration documentation and setup guides
• Maintain long-term customer success through regular meetings and proactive support

Job description

Implementation & Customer Success Specialist

Are you excited by the idea of helping customers bring cutting-edge IoT technology to life? We’re looking for someone who thrives at the intersection of technology, customer experience, and hands‑on problem solving.

As our Implementation & Customer Success Specialist, you’ll guide customers through the entire journey—from the moment their system is prepared and shipped, to installation, onboarding, and long‑term follow‑up. Your work ensures that every customer gets a smooth, confident start and continues to receive great value from our solutions.

What You’ll Be Doing

• System Preparation & Handover Work closely with our internal team to understand system configuration, testing results, and customer requirements before delivery.
• Customer Onboarding & Training Host friendly intro sessions where you walk customers through the setup, provide clear training, and help them feel ready for installation—whether they do it themselves or choose onsite installation.
• Installation Support Collaborate with customers to ensure the installation goes smoothly. This includes guiding “customer-installs” and participating in onsite installations when needed.
• Documentation & Setup Guides Provide clear configuration documentation and practical guidance tailored to each customer’s environment.
• Post-Installation Follow‑up Check in shortly after installation to ensure everything is operating as expected, answer questions, and assist with troubleshooting.
• Long‑term Customer Success Stay connected through regular meetings and proactive support—helping customers get the most out of our IoT platform and building strong, long‑lasting relationships.

Who You Are

• You enjoy working directly with customers and helping them succeed.
• You’re structured, reliable, and good at explaining technology in simple, friendly terms.
• You’re comfortable juggling both technical tasks and relationship‑building.
• You’re motivated by seeing your work directly impact customer satisfaction and product adoption.

Why Join Us

• You’ll be part of a fast‑growing Norwegian tech company aiming for global reach.
• You’ll work with modern IoT and cloud solutions shaping real‑world impact.
• You’ll have responsibility, autonomy, and direct influence on how we scale our customer operations in Europe and the US.
• And—importantly—you’ll join a supportive team that values learning, curiosity, and practical problem‑solving.

The position is based in Trondheim and reports to COO.