B2B SaaS Customer Support Specialist (Hybrid)

Omnium; Oslo fylke; Hybrid; NOK 420,000 - 640,000; Full time

Benefits offered by this job

Hybrid workday

Modern Oslo office

Pension and leave arrangements

Job summary

Omnium is a cloud-based commerce tech company in Oslo seeking a Customer Support Specialist to be the first line of contact for customers. You will ensure fast, professional help and collaborate with customers, partners and colleagues to uphold Omnium's high service standards.

You will develop expert product knowledge, guide customers, contribute to guides and knowledge base, and provide feedback to the product and development teams.

Qualifications

• Experience from customer service or support in B2B SaaS (required).
• Strong problem-solving skills and the ability to quickly get to grips with new issues.
• A good understanding of technology and an interest in systems and digital solutions.
• The ability to communicate clearly and professionally, both in writing and verbally.
• A structured and independent way of working – while also enjoying collaboration.
• Strong communication skills in Norwegian and English.

Responsibilities

• Responsibility for 1. line support
• To become an Omnium super user
• Customer communication
• Documentation
• To be the voice of the customer

Skills

Customer service experience

B2B SaaS experience

Problem-solving

Strong communication

Independent with collaboration

Job description

Omnium is a cloud-based commerce tech company in Oslo seeking a Customer Support Specialist to be the first line of contact for customers. You will ensure fast, professional help and collaborate with customers, partners and colleagues to uphold Omnium's high service standards.

You will develop expert product knowledge, guide customers, contribute to guides and knowledge base, and provide feedback to the product and development teams.