Customer Success Manager, Norway

Modular Finance AB; Oslo fylke; Remote; NOK 700,000 - 900,000; Full time

Benefits offered by this job

Equity after probation

Private health insurance

Wellness allowance

Pension plan

Income protection

Team events

Job summary

Modular Finance AB in Oslo is hiring a Customer Success Manager to nurture key client relationships and ensure a smooth onboarding experience. You will act as the bridge between customers and the product team, handling feedback and coordinating cross-functional projects.

In this role, expect a permanent, fully remote position with a 6-month probation. You should be fluent in Norwegian and English, with 2–5 years in customer-facing roles, and an appetite for fast-paced growth at a SaaS finance

Qualifications

• 2–5 years of work experience in a customer-facing role.
• Excellent knowledge of Norwegian and English, both written and spoken.

Responsibilities

• Developing and strengthen our customer relationships.
• Onboarding new customers, from start to finish.
• Acting as the bridge between customer product feedback and the product team.
• Handling incoming support on a rotating schedule.
• Driving projects independently and in teams.

Skills

Customer-facing

Norwegian and English

Communication

Education

Bachelor's degree in business/finance

Job description

About the position

Our Customer Success team currently consists of 13 colleagues, all of whom play a significant role in our business as they work daily to strengthen the relationship with our most important asset – our customers. In the role of Customer Success Manager, you have the important responsibility of creating and developing strong customer relationships. To do this, you must be an expert in our products and our customer-related processes. In short, you are the CEO of your own client portfolio.

Your main responsibilities include:

• Developing and strengthen our customer relationships
• Onboarding new customers, from start to finish
• Acting as the bridge between customer product feedback and the product team
• Handling incoming support on a rotating schedule
• Driving projects independently and in teams

Your profile

To succeed in this role, you need to have:

• A higher education degree in business/finance or equivalent
• A strong interest in business and the stock market
• Excellent knowledge of Norwegian and English, both written and spoken
• 2-5 years of work experience in a customer-facing role

It is a plus if you:

• Speak a second Nordic language
• Have experience with B2B customer responsibility

To succeed in this role, you need to be able to work in a structured manner, take responsibility for your work, and ensure your tasks are completed on time. You have a strong customer-focused mindset and are passionate about delivering the best possible service to our clients. You are attentive, solution-oriented, humble, and possess strong social skills. You enjoy working at a fast pace, both independently and together with others.

What we offer

• We are growing rapidly, and for the right person, there are great opportunities for exciting career development within the company
• A workplace that promotes learning and knowledge sharing within our field
• A strong team spirit and joint company activities such as after-works and larger events
• A stable company with a competitive salary, occupational pension, wellness allowance, income protection, and private health insurance
• Part-ownership (equity) in Modular Finance after completing the probationary period

Form of employment:

Permanent position with an initial 6-month probationary period

Start date:

As soon as possible

Location:

Oslo. This is a fully remote position

About us

We are a stable, fast-growing, and entrepreneurial SaaS company within finance with 100+ employees. This means a fast pace, a lot of responsibility from the start, and great freedom to shape your own development. At Modular Finance, we are motivated by exceeding customer expectations, the opportunity to take our own initiatives, and working in an environment where a lot is happening! New colleagues also get the opportunity to buy into the company and join us on our continued journey.