Customer Success Lead - Remote, Hands-On Growth & Upsell

GoodAccess®; Time; Hybrid; NOK 1,143,000 - 1,714,000; Full time

Job summary

GoodAccess is seeking a Head of Customer Success to take full ownership of our CS function. You will lead a two-person team, engage directly with customers, and drive cross-sell and upsell opportunities while shaping the CS strategy.

You have a track record of transforming CS in a scale-up, enjoy building processes, and bring strong relationship skills. HubSpot experience is a plus; a global, security-conscious B2B SaaS background is ideal. Remote-friendly with required in-person cadence.

Qualifications

• Experience transforming customer success in a fast-growing CS function.
• Proven ability to structure and scale CS processes and metrics.
• Strong interpersonal skills with a hands-on approach to customer touchpoints.

Responsibilities

• Take full ownership of the CS function and define its strategy.
• Lead a small team while staying hands-on with key customers.
• Identify growth opportunities (upsell/cross-sell) and align with Sales.
• Set and monitor CS metrics to drive retention and expansion.

Skills

Team leadership

Customer relationships

Strategic thinking

Tools

HubSpot

Job description

GoodAccess is seeking a Head of Customer Success to take full ownership of our CS function. You will lead a two-person team, engage directly with customers, and drive cross-sell and upsell opportunities while shaping the CS strategy.

You have a track record of transforming CS in a scale-up, enjoy building processes, and bring strong relationship skills. HubSpot experience is a plus; a global, security-conscious B2B SaaS background is ideal. Remote-friendly with required in-person cadence.