Senior Enterprise Customer Success Manager - Remote

UpGuard Inc.; London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Monthly Lifestyle subsidy

WFH set-up allowance

$1500 USD annual Learning &Development

Annual leave: PTO + extra UpGuardian

18 weeks paid Parental Leave

Personal Leave Allowance

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Job summary

UpGuard Inc. is seeking a Customer Success Manager to onboard and enable customers of our Cyber Risk Posture Management platform. You will lead customer interactions, deliver success plans, and drive engagement across global customers from onboarding to successful deployment.

The role reports to the Head of Customer Success, EMEA, and requires a strong ability to translate complex risk needs into tailored UpGuard solutions with a high degree of collaboration across Product, Sales, and Marketing.

Qualifications

• 5+ years' experience in customer success and account management for enterprise organizations.
• Self-starter with a proven track record of driving customer success and aligning complex solutions.
• Experience building and maintaining customer relationships.
• Highly organized with ability to update documentation and processes.
• Proven success in owning growth and revenue including renewals.
• Understanding of cyber risk management or risk frameworks.
• Ability to navigate large organizations and identify expansion opportunities.
• Excellent written and spoken English.

Responsibilities

• Onboard and manage UpGuard customers to meet their goals.
• Provide resources including success plans and customer training; conduct regular check-ins.
• Engage customers early and frequently to maximize value from day one.
• Translate customer requirements into tailored UpGuard solutions within risk frameworks.
• Monitor customer health and intervene with proactive education to ensure value realization.
• Advocate for customers; communicate insights and risks to Product, Sales, and Marketing.

Skills

Customer Success

Account Management

Enterprise

Relationship Building

Multithread

Tools

HubSpot

Salesforce

Job description

UpGuard Inc. is seeking a Customer Success Manager to onboard and enable customers of our Cyber Risk Posture Management platform. You will lead customer interactions, deliver success plans, and drive engagement across global customers from onboarding to successful deployment.

The role reports to the Head of Customer Success, EMEA, and requires a strong ability to translate complex risk needs into tailored UpGuard solutions with a high degree of collaboration across Product, Sales, and Marketing.