Head of Customer Success

GoodAccess®; Time; Hybrid; NOK 1,143,000 - 1,714,000; Full time

Job summary

GoodAccess is seeking a Head of Customer Success to take full ownership of our CS function. You will lead a two-person team, engage directly with customers, and drive cross-sell and upsell opportunities while shaping the CS strategy.

You have a track record of transforming CS in a scale-up, enjoy building processes, and bring strong relationship skills. HubSpot experience is a plus; a global, security-conscious B2B SaaS background is ideal. Remote-friendly with required in-person cadence.

Qualifications

• Experience transforming customer success in a fast-growing CS function.
• Proven ability to structure and scale CS processes and metrics.
• Strong interpersonal skills with a hands-on approach to customer touchpoints.

Responsibilities

• Take full ownership of the CS function and define its strategy.
• Lead a small team while staying hands-on with key customers.
• Identify growth opportunities (upsell/cross-sell) and align with Sales.
• Set and monitor CS metrics to drive retention and expansion.

Skills

Team leadership

Customer relationships

Strategic thinking

Tools

HubSpot

Job description

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Full-time

Customer Success

Head of Customer Success

We're a Czech B2B SaaS cybersecurity scale-up aiming for global success, and getting there. We're building a technologically unique, European-born Zero Trust platform for small and mid-sized businesses worldwide. Customers in more than 120 countries already use our product, we bill in USD, and we've just crossed $2M ARR. No more venture capital now, pure bootstrapping. And we're not stopping.

We're a team of 26. The vibe is informal and refreshingly direct. We're now looking for someone to take full ownership of customer success. Rebuild what needs rebuilding, and actually get on calls with customers instead of just watching dashboards.

What you'll do

This is a hands-on role, not a purely managerial one. You'll dig into what's working in HubSpot (and what isn't) and rebuild it so it still holds up in six months. You'll lead a team of two, talk to customers directly, and spot where those relationships can grow: upsell, cross-sell, you name it. You'll define your own metrics and work closely with our Head of Sales.

What we're looking for

You've done this kind of transformation before, or built CS from the ground up. Structure is second nature to you. You are comfortable leading a team while staying hands-on with customers yourself. We also need Czech/Slovak and English (C1). HubSpot experience is a plus. B2B/SaaS and security background even more so.

What we offer

• Freedom to shape the role your own way.
• An open, trust-first environment with direct access to the founders.
• Fast decisions and impact you'll actually see.
• Remote-friendly, but for a leadership role we think in-person time matters too. That is why we'd love to see you in the office at least once a month.

Our values

Tenets of GoodAccess

The values we share drive us forward.

Inspiration

Inspiration drives change. We always seek to inspire others and they inspire us back.

Synergy

We strive for a sustainable balance between our heart, mind, family, team, investors, partners, community, and the environment.

Trust

Together we create a safe space built on trust, openness, and understanding. We should feel the same as we do at home.

Authenticity

We respect the uniqueness of every human being. There is no need to pretend, together we just do things the best we can.

Motivation

Motivation is a desire that drives self-realization and learning. We live to feel great no matter if we make small or big things.

Joy

Feel joy at home, feel joy at work. Don't hate the rose for its thorns, rejoice that such a thorny bush still has flowers.

Learn more about us

Our team

Meet the executive team

Michal Čížek

Co-Founder and CEO

Martin Čížek

Co-Founder and COO

Jiří Hromádka

Co-Founder and CTO

See All Team Members