Customer Growth Manager

Installer; Oslo; On-site; NOK 900,000 - 1,100,000; Full time

Benefits offered by this job

Direct access to founders

Autonomy in building the function

Competitive base salary with variable

Job summary

Installer.com in Oslo is building a dedicated Customer Growth function from the ground up, with the founders and CCO guiding the effort. You will own the full lifecycle and work with customers at strategic and operational levels to drive expansion and renewal.

This is the first dedicated hire for the function, offering autonomy, direct influence on strategy, and a performance-based compensation model tied to net revenue retention and usage.

Qualifications

• 3+ years in a high-performance environment (startup, scaleup, top consulting firm).
• You build relationships customers genuinely trust.
• You are comfortable with ambiguity and can build processes from scratch.
• Track record of delivering measurable results.
• You are not afraid to push for change and own renewal conversations with customers.
• Work independently, think analytically, communicate clearly.

Responsibilities

• Own the full customer lifecycle: onboarding, implementation, adoption, expansion and renewal.
• Influence the product roadmap through customer feedback and commercial insights.
• Build playbooks and processes that define how we support customers at scale.
• Define key metrics and own the targets.
• Leverage customer data to spot growth opportunities and predict churn.

Job description

Build the customer growth engine from the ground up.

We are Installer.com, a B2B SaaS platform that helps enterprises digitalise their installation journeys. We work with customers like Tesla, Easee, Tibber and Elkjøp to eliminate manual processes and create seamless, transparent customer experiences. Our revenue model is usage-based, which means customer success directly equals revenue growth.

Right now our customer growth efforts are mainly founder-led, but that will not scale as we prepare for global expansion. We are looking for a Customer Growth Manager, our first dedicated hire for this function.

You will own and build this function, closely supported by our CCO and founders. You would work closely with our customers at both strategic and operational levels, and partner with our product team to ensure we are building what they actually need. You will own the full customer lifecycle and shape what this function becomes as we scale.

What you will own

What you will own

• 01 The full customer lifecycle: from onboarding and implementation through adoption, expansion and renewal.
• 02 Direct influence on our product roadmap through customer feedback and commercial insights.
• 03 Building the playbooks and processes that define how we support customers at scale.
• 04 Define key metrics and own the targets.
• 05 Leverage customer data to spot growth opportunities and predict churn.

Who you are

Who you are

• 01 3+ years in a high-performance environment (startup, scaleup, top consulting firm).
• 02 You build relationships customers genuinely trust.
• 03 You are comfortable with ambiguity and can build processes from scratch.
• 04 Track record of delivering measurable results.
• 05 You are not afraid to push for change and own renewal conversations with customers.
• 06 Work independently, think analytically, communicate clearly.

What we offer

What we offer

• 01 Direct access to founders and real influence on company strategy.
• 02 Full autonomy in how you build this function.
• 03 Competitive base salary plus variable comp tied to NRR and usage.
• 04 Fast-paced, feedback-driven environment.