Director, Customer Success & Renewals - Remote

Promon AS; Oslo; On-site; NOK 1,300,000 - 2,100,000; Full time

Benefits offered by this job

Fully remote

Nordic-friendly culture

Job summary

Promon AS is seeking a Director of Customer Success to lead post-sale teams across Customer Success, Partner Success, and Renewals & Expansion. You will drive NRR, partner with Support, Sales, Product, and Marketing to scale customer outcomes and revenue growth.

You will oversee onboarding, health scoring, renewals, and upsell plays, while shaping the CS function in line with the new GTM strategy. This role is fully remote with Nordic/European travel as needed.

Qualifications

• Senior leadership experience in Customer Success or Renewals with a track record of building teams.
• Experience in high-growth B2B SaaS, preferably cybersecurity-related.
• Proven ability to manage revenue outcomes (NRR) and drive expansion opportunities.
• Strong executive communication skills and credibility with C-suite stakeholders.
• Data-driven mindset with analytics for forecasting, reporting, and scalable programs.
• Experience aligning CS motions with GTM initiatives and product launches.

Responsibilities

• Lead post-sale functions across Customer Success, Partner Success, and Renewals & Expansion.
• Own renewals, ARR forecasting, and risk management to protect revenue and growth.
• Collaborate with Support, Sales, Product, and Marketing to drive strategic outcomes.
• Develop and implement health scoring, onboarding, and value realization programs.
• Drive enablement, certification, and governance with Partner networks.

Skills

Executive presence

Revenue ownership

Team leadership

Customer Success

Go-to-market alignment

Forecasting

English fluency

Tools

Salesforce

CPQ

LMS

CS platforms

Job description

Promon AS is seeking a Director of Customer Success to lead post-sale teams across Customer Success, Partner Success, and Renewals & Expansion. You will drive NRR, partner with Support, Sales, Product, and Marketing to scale customer outcomes and revenue growth.

You will oversee onboarding, health scoring, renewals, and upsell plays, while shaping the CS function in line with the new GTM strategy. This role is fully remote with Nordic/European travel as needed.