Customer Insight & Analytics Specialist

Telia Company; Oslo; Hybrid; NOK 700,000 - 900,000; Full time

Benefits offered by this job

Remote work options

Bonus potential

Comprehensive benefits package

Job summary

Telia Norway seeks a Customer Insight Analyst to join our Analytics team, bridging customer analysis, data science methods and clear communication to turn data and model outputs into actionable insights.

You’ll collaborate with Commercial, Marketing, IT and other stakeholders, develop ML models, measure impact and present findings to drive business decisions while growing in a curious, business-minded environment.

Qualifications

• Few years of experience in analytics or data science.
• Strong analytical skills to structure complex questions and solve business problems.
• Experience or strong interest in machine learning and applying data science methods to business questions.
• Understanding of how models and insights create measurable impact in channels and business processes.
• Clear communication and collaboration skills for presenting findings and working closely with business stakeholders.
• Interest in customer behavior, commercial performance and business drivers.

Responsibilities

• Analyze customer and business performance to identify key drivers of activity, sales, churn, usage, value and other outcomes.
• Translate business questions into structured analyses, with ad hoc and recurring insights.
• Develop machine learning models supporting customer insight, targeting, personalization and priorities.
• Support adoption by ensuring insights and models are understood and used in processes and channels.
• Measure impact of initiatives, models and actions through analysis and A/B testing where relevant.
• Create insight stories using presentations, charts, dashboards and simple narratives for different audiences.
• Present findings by explaining what matters and which actions to consider, influencing business decisions.
• Collaborate across business and technology to understand stakeholder needs and data definitions.

Skills

Analytical thinking

Communication

Stakeholder engagement

ML interest

Presentation skills

Education

Quantitative degree

Tools

SQL

Python

R

Power BI

Tableau

Qlik Sense

Job description

Telia Norway seeks a Customer Insight Analyst to join our Analytics team, bridging customer analysis, data science methods and clear communication to turn data and model outputs into actionable insights.

You’ll collaborate with Commercial, Marketing, IT and other stakeholders, develop ML models, measure impact and present findings to drive business decisions while growing in a curious, business-minded environment.