Customer Insight Analyst

Telia Company; Oslo; Hybrid; NOK 700,000 - 900,000; Full time

Benefits offered by this job

Remote work options

Bonus potential

Comprehensive benefits package

Job summary

Telia Norway seeks a Customer Insight Analyst to join our Analytics team, bridging customer analysis, data science methods and clear communication to turn data and model outputs into actionable insights.

You’ll collaborate with Commercial, Marketing, IT and other stakeholders, develop ML models, measure impact and present findings to drive business decisions while growing in a curious, business-minded environment.

Qualifications

• Few years of experience in analytics or data science.
• Strong analytical skills to structure complex questions and solve business problems.
• Experience or strong interest in machine learning and applying data science methods to business questions.
• Understanding of how models and insights create measurable impact in channels and business processes.
• Clear communication and collaboration skills for presenting findings and working closely with business stakeholders.
• Interest in customer behavior, commercial performance and business drivers.

Responsibilities

• Analyze customer and business performance to identify key drivers of activity, sales, churn, usage, value and other outcomes.
• Translate business questions into structured analyses, with ad hoc and recurring insights.
• Develop machine learning models supporting customer insight, targeting, personalization and priorities.
• Support adoption by ensuring insights and models are understood and used in processes and channels.
• Measure impact of initiatives, models and actions through analysis and A/B testing where relevant.
• Create insight stories using presentations, charts, dashboards and simple narratives for different audiences.
• Present findings by explaining what matters and which actions to consider, influencing business decisions.
• Collaborate across business and technology to understand stakeholder needs and data definitions.

Skills

Analytical thinking

Communication

Stakeholder engagement

ML interest

Presentation skills

Education

Quantitative degree

Tools

SQL

Python

R

Power BI

Tableau

Qlik Sense

Job description

We’re looking for a Customer Insight Analyst to join us at Telia Norway.

I’m Anna Moen, Head of Analytics, and I’m looking for a curious, business-minded analyst who is eager to learn, contribute and make an impact with us.

At Telia Norway, we use data, analytics and machine learning to better understand our customers, improve business performance and enable smarter decision-making across the organization. You will join our Analytics team, where we provide insights, reporting, advanced analytics and data-driven recommendations across different business areas.

We collaborate closely with Commercial, Customer Value Management, Marketing, MarTech, IT and other teams. In this role, you will work closely with the business and alongside experienced analysts, data scientists and stakeholders to help teams understand customer behavior, business performance and the drivers behind commercial outcomes. You will receive support in your development while gradually taking greater responsibility for analyses, presentations and stakeholder dialogue.

What you’ll do:

You will bridge technology and business by combining customer analysis, data science methods, analytical thinking and clear communication to turn data and model outputs into insights, stories and decisions.

• Analyze customer and business performance to identify key drivers behind customer activity, sales, churn, usage, value and other outcomes.
• Translate business questions into structured analyses, clear recommendations and decision support, including ad hoc and recurring insight work.
• Develop machine learning models supporting customer insight, targeting, personalization and business priorities.
• Support adoption by ensuring analytical insights and models are understood, used and followed up in relevant processes and channels.
• Measure impact of initiatives, models and customer actions through structured analysis, test design and A/B testing where relevant.
• Create insight stories using clear presentations, charts, dashboards and simple narratives tailored to different audiences.
• Present findings by explaining what matters, why it matters and which actions should be considered, while contributing to discussions on business implications.
• Collaborate across business and technology to understand stakeholder needs, priorities, available data, definitions and limitations.
• Make insights actionable by bridging business context and analytical methods and supporting a data-driven culture for non-technical audiences.

What will help you thrive in this role:

We are looking for a curious, business-oriented analyst with a few years of experience in analytics or data science, a strong learning mindset and motivation to grow.

• A few years of experience in analytics, customer insight, data science or similar work.
• Strong analytical skills to structure complex questions and solve business problems.
• Experience or strong interest in machine learning and applying data science methods to business questions.
• Understanding of how models and insights create measurable impact in channels and business processes.
• Clear communication and collaboration skills for presenting findings and working closely with business stakeholders.
• Interest in customer behavior, commercial performance and business drivers.

Experience that would be valuable:

• Relevant higher education in data science, statistics, economics, business analytics, mathematics, computer science or another quantitative field.
• Analytical and reporting tools such as SQL, Python, R, Power BI, Qlik Sense or Tableau.
• Relevant analysis experience in customer, marketing, sales, churn, product or financial analysis.
• Statistical and modelling experience including segmentation, predictive modelling, experimentation, A/B testing or effect measurement.
• Machine learning experience in developing, evaluating or operationalizing models is an advantage.
• Industry experience from telecom, subscription businesses, digital services or customer analytics is an advantage, but not required.

Join us to shape smarter living for people, businesses, and the planet

At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.

What we offer

When you join us,you'llreceive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more.You'llalso have the chance to earn a bonus based on your performance and Telia's results.

If you’re selected for the next stage, you’ll be contacted by our Talent Acquisition Partner. Background and reference checks will be part of the process.

Want to know more about this role? Please reach out to Anna Moen, Head of Analytics at [e-mail].

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let’s make better happen - together!