Customer Success Manager NO Oslo

EG A/S; Oslo; Hybrid; NOK 700,000 - 900,000; Full time

Job summary

EG CheckWare is seeking a Customer Success Manager to ensure Norwegian customers achieve lasting value from our digital health solutions. You will manage hospitals, clinics and municipalities, guiding them to maximize software impact and adoption while identifying opportunities for growth.

You will report to the Nordic Customer Success organization and collaborate with Sales, Delivery and Product teams to deliver a seamless customer experience and robust value realization.

Qualifications

• Solid experience in customer success, account management, project management or consultancy within SaaS or IT.
• Demonstrates technical understanding of software solutions for integrations, configurations and system requirements.
• Strong commercial sense and ability to build long-term customer relationships.
• Excellent written and verbal communication in Norwegian and English.

Responsibilities

• Build and maintain trust-based relationships with customers in Norway.
• Proactively drive adoption, renewals, and upsell opportunities in your portfolio.
• Facilitate transitions from project delivery to ongoing value realization.
• Analyze usage data and customer feedback to identify risks and opportunities and act preemptively.
• Support customer meetings, workshops, and events to strengthen engagement.
• Share insights with internal teams to improve the customer journey and solution mapping.
• Advise on best implementation of digital health services.

Skills

Customer success

Account management

Project management

Consultancy

SaaS experience

IT knowledge

English & Norwegian

Job description

Do you want to ensure that our customers get maximum value from their digital health solutions? Are you motivated by building strong relationships and contributing to better patient care through digital patient engagement?

Then you might be our new Customer Success Manager!

As part of the department
As a Customer Success Manager at EG CheckWare, you will play a central role in ensuring that our Norwegian customers achieve lasting value and measurable results from their solutions. You will manage a portfolio of customers within hospitals, clinics, and municipalities, guiding them to use EG CheckWare's software effectively to create real impact, reduce dropout rates, drive usage, and identify opportunities for growth.

CheckWare is a Norwegian multinational software company that has taken a leading position in digital patient engagement. We are a reliable partner for hospitals, clinics, and municipalities that want to offer sustainable digital health services.

You will contribute to the future of healthcare services, with digital patient engagement at the forefront. Our solutions enable patients to participate digitally in their own treatment and take greater responsibility for their health. Our customers, which include hospitals and clinics, can thereby streamline the collection and follow-up of health information.

You will become part of a Nordic Customer Success organization and report to the Customer Success Manager, working closely with Sales, Delivery, and Product teams to ensure a seamless customer experience.

Your tasks: Connect, Support, and Drive Customer Success

• Building and maintaining strong, trust-based relationships with your customers in Norway.

• Proactively driving customer adoption, renewals, and upsell opportunities within your portfolio.

• Facilitating smooth transitions from project delivery to ongoing success and value realization.

• Analyzing usage data and customer feedback to identify risks and opportunities – and acting before problems arise.

• Supporting customer meetings, workshops, and events to strengthen engagement and visibility.

• Sharing insights with internal teams to continuously improve the customer journey and solution mapping.

• Advising our customers on how to best implement digital health services.

You are the ideal candidate if you

• Have solid experience from customer success, account management, project management or consultancy work, ideally within SaaS or IT, with a technical understanding of software solutions that allows you to engage credibly with both clinical and technical stakeholders on topics such as integrations, configurations, and system requirements.

• Have strong commercial understanding and insight into what drives long-term customer relationships.

• Have excellent communication skills, written and verbal, in both Norwegian and English. Multiple languages are an advantage.

• Have the Ability to analyze data and translate insights into action.

• Have a proactive, structured, and solution-oriented approach – you see opportunities, not problems.

• Have genuine interest in the digitalization of the healthcare sector and patient engagement.

• Are a natural relationship builder, enthusiastic, self-driven, and opportunity-oriented.

Experience with customers in the healthcare sector, public sector, or digital health services is a significant advantage.

What’s in it for you?

• An independent role with excellent opportunities for professional and personal development.

• A unique opportunity to work with meaningful software and forward-thinking customers.

• Great commitment and passion for what we do – our work is meaningful and makes a difference in people's lives.

• The opportunity to make a real difference – helping hospitals, clinics, and municipalities offer better healthcare through digital patient engagement.

• A collaborative, Nordic work environment with engaged colleagues and a supportive culture.

• A solid position as market leader in Norway within digitalization of patient follow-up, with exciting ventures internationally as well.

• Competitive terms, pension schemes, insurance, and flexibility for hybrid work.

At EG, we build software that makes a difference.

Our industry-specific software help people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.

Our software is built by peers from the industry and backed by EG’s scale for stability, innovation, and security.

If you’re ambitious, curious, and take pride in ownership, you’ll thrive here. You’ll be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders.

Join us in creating software that works for people - not software that makes people work.