Support Consultant – Healthcare (12-month temporary position).

EG A/S; Oslo; On-site; NOK 420,000 - 540,000; Full time

Benefits offered by this job

Remote work up to 2 days/week

On-site training

Social work environment

Job summary

EG A/S is seeking a Support Consultant to help healthcare professionals troubleshoot EG Pasientsky's EHR systems and deliver a positive experience in a busy workday.

Based in central Oslo with daytime hours for a 12-month temporary position, the role is hybrid with up to two days a week at home, supporting doctors and therapists via phone and email.

Qualifications

• Experience in customer service, support, or similar role.
• Strong technical understanding and computer skills.
• Excellent written and verbal communication in Norwegian and English.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email about EHR systems.
• Troubleshoot technical issues and guide customers to solutions.
• Escalate and report issues to the appropriate teams.
• Contribute to a positive experience for healthcare professionals in a busy workday.

Skills

Customer service

Technical understanding

Communication in Norwegian & English

Multitasking & organisation

Job description

Help healthcare professionals get real value from their EHR systems, by troubleshooting problems and creating a positive experience in a busy workday.

Do you want to help create great customer experiences? Are you passionate about customer service and motivated by solving problems for others?

Then you might be our new Support Consultant!

As part of the department

As a Support Consultant, you will join a team of 5 people based at Skøyen in Oslo. You will play a key role in ensuring healthcare professionals across Norway get fast, reliable support when using EG Pasientsky's electronic health record (EHR) systems in their daily work. You will support doctors and manual therapy practitioners with the EG Pasientsky patient record system, and be the first point of contact when something isn't working as it should, helping to keep a busy healthcare workday running smoothly.

This is a temporary position for approximately 12 months, based in central Oslo with daytime working hours Monday to Friday (08:00-16:00)

Your tasks: Respond, troubleshoot, and support

• Responding to customer inquiries via phone and email related to our electronic health record (EHR) systems.
• Troubleshooting technical challenges and guiding customers to a solution.
• Escalating and reporting technical issues to the appropriate teams.
• Contributing to a positive customer experience for healthcare professionals in a busy workday.

You are the ideal candidate if you

• Have experience in customer service, support, or a similar role.
• Have technical understanding and strong computer skills.
• Have excellent written and verbal communication skills, in both Norwegian and English.
• Have the ability to handle multiple tasks at once and thrive in a fast-paced environment.
• Have a structured, solution-oriented approach and a positive, service-minded attitude.
• Have genuine interest in how AI and new technology can make support work faster and more effective.

Experience from the healthcare sector or familiarity with healthcare administrative systems is a strong advantage.

What's in it for you?

• An innovative and future-oriented work environment within e-health.
• Dedicated and knowledgeable colleagues who are happy to share their expertise.
• Excellent opportunities for professional and personal development.
• A social work environment with enjoyable gatherings throughout the year.
• Structured onboarding with on-site training.
• The possibility to work from home up to two days a week.
• Competitive terms and well-organised working conditions.

Our Values:

• Lead the Industry We bring deep industry expertise and help our customers lead their industry.
• Make it Happen We take ownership, move fast and deliver real impact.
• Stronger Together We collaborate across borders with high standards, trust, openness and no politics.

At EG, we build software that makes a difference.

Our industry-specific software helps people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.

Our software is built by peers from the industry and backed by EG's scale for stability, innovation, and security. If you're ambitious, curious, and take pride in ownership, you'll thrive here.

Join us in creating software that works for people - not software that makes people work.

Curious what it's really like to work at EG?

Explore life at EG, meet some of your future colleagues, and see our values in action: Working at EG