Customer Experience Lead, Diagnostics & Pathology (Hybrid)

Roche; Oslo; Hybrid; NOK 780,000 - 1,020,000; Full time

Benefits offered by this job

Insurance and pension

Public transport allowance

Home office 2 days/week

Office in Brynseng, Oslo

Company sports team

Job summary

Roche Diagnostics Norway is seeking a Customer Experience Manager on a 15-month temporary basis with the possibility of extension. The role centers on delivering an outstanding customer experience and acting as the Roche ambassador to partners in pathology laboratories.

You will design and drive commercial strategies, manage the full sales cycle, and collaborate with service, application, and marketing teams to ensure customer satisfaction, with a hybrid work model in Oslo.

Qualifications

• Education: Higher scientific education (biomedical laboratory scientist, bachelor, master). Experience with pathology laboratories is a plus.
• Documented results from sales and customer-oriented work, ideally towards the Norwegian healthcare sector.
• Good business acumen with a results focus.
• Natural relationship builder, thrives in dialogue with people.
• Proactive, structured and independent, but values teamwork.
• Strong oral and written skills in Norwegian and English; good presentation skills.
• Good general IT understanding and comfortable using IT tools.

Responsibilities

• Serve as the customer’s main point of contact and act as a trusted ambassador for Roche.
• Take full ownership of the sales process for assigned laboratories from identifying opportunities to closing deals.
• Build and maintain long-term relationships with customers and position Roche as a value-creating partner.
• Identify current and future customer needs and translate them into business opportunities.
• Collaborate with internal teams (service, application, marketing) to deliver optimal solutions.
• Prepare competitive offers, participate in tender processes, and manage contract follow-ups.
• Plan and implement customer engagement activities aligned with Roche’s strategies.

Skills

Customer relationship management

Sales experience

Strategic thinking

Proactive & structured

Teamwork

Norwegian & English communication

IT skills

Education

Biomedical laboratory scientist

Bachelor's degree

Master's degree

Tools

CRM software

Tender management

MS Office

Job description

Roche Diagnostics Norway is seeking a Customer Experience Manager on a 15-month temporary basis with the possibility of extension. The role centers on delivering an outstanding customer experience and acting as the Roche ambassador to partners in pathology laboratories.

You will design and drive commercial strategies, manage the full sales cycle, and collaborate with service, application, and marketing teams to ensure customer satisfaction, with a hybrid work model in Oslo.