Bergen Online Consultant — Visa Sponsorship & Free Ticket

SteelAxis; Bergen; On-site; NOK 127,000 - 152,000; Full time

Benefits offered by this job

Visa sponsorship

Free Bergen trip

Career growth

Job summary

SteelAxis is seeking an Online Consultant to join our Bergen team. In this role, you will respond to customer inquiries via email, chat, and social platforms, troubleshoot issues, and recommend products to meet customer needs.

You will work with a friendly team, maintain records of interactions, and escalate complex cases when needed. English proficiency and strong communication are essential, with flexible hours including weekends.

Qualifications

• Experience in customer service or online consulting.
• Excellent written and verbal English communication.
• Familiarity with email, chat, and social platforms.
• Strong problem-solving with patience and empathy.
• Ability to work independently and in a team.
• Willingness to work flexible hours including weekends.

Responsibilities

• Respond to customer inquiries through email, chat, and social media platforms.
• Provide technical support for our products and services.
• Offer product recommendations based on customer needs and preferences.
• Maintain a positive and professional attitude towards customers at all times.
• Escalate any complex issues to the appropriate department for resolution.
• Keep accurate records of customer interactions and transactions.
• Collaborate with other team members to improve customer experience and satisfaction.

Skills

Customer service experience

English communication

Online platforms

Job description

SteelAxis is seeking an Online Consultant to join our Bergen team. In this role, you will respond to customer inquiries via email, chat, and social platforms, troubleshoot issues, and recommend products to meet customer needs.

You will work with a friendly team, maintain records of interactions, and escalate complex cases when needed. English proficiency and strong communication are essential, with flexible hours including weekends.