Technical Support & Operations Specialist

Opscom Systems AS; Bodø; On-site; NOK 520,000 - 780,000; Full time

Job summary

Opscom Systems AS is seeking a Technical Support & Operations Specialist to bridge Customer Care and DevOps, troubleshooting issues by connecting customer reports with multiple systems and testing hypotheses.

You will work with SaaS web apps, mobile sync, and production environments, using telemetry and logs to validate findings. Expect onboarding and training for the Opscom platform and close collaboration with aviation customers from Bodø.

Qualifications

• 2nd-line technical support experience.
• Experience in production SaaS environments is a plus.
• Strong Norwegian and English communication skills.
• Ability to reproduce or isolate issues from vague symptoms.
• Must pass pre-employment checks and aviation security clearances.

Responsibilities

• Bridge the gap between Customer Care and DevOps teams.
• Analyze tickets and server/app logs to pinpoint root causes.
• Triage, document, and resolve support tickets; hand off to DevOps when needed.
• Provide onboarding and training on the Opscom platform.
• Assist international aviation customers with professional, service-minded communication.

Skills

Technical support

IT operations

QA

Customer service

Troubleshooting

Communication

Ticket management

Tools

Telemetry

Monitoring systems

Server logs

Job description

Technical Support & Operations Specialist

Opscom Systems As

We are looking for a Technical Support & Operations Specialist to bridge the gap between our Customer Care and DevOps teams. You will troubleshoot technical issues by connecting the dots between customer reports and multiple systems and forming a clear hypotheses.

Practical understanding of web applications (SaaS), mobile app sync, and how software runs in production.

Comfortable using application telemetry, monitoring, or server logs to validate your hypotheses efficiently without getting lost in the data.

Strong communication skills in Norwegian and English, with a knack for explaining technical topics simply.

Experience from 2nd-line technical support, IT operations, or QA is an advantage.

Skilled at taking vague user symptoms, deducing the underlying conditions, and attempting to reproduce or isolate the failure domain systematically without needing direct code access.

Candidates must pass a pre-employment background check (bakgrunnssjekk ) and meet the conduct requirements (krav til vandel/politiattest) for aviation background checks (Luftfartstilsynet) and/or customer-mandated security clearances.

Who You Are

Curious: You look at a strange error and immediately start asking the right scoping questions: Is it tenant-specific or platform-wide? Is it a data issue, a module edge case, or a sync conflict? You enjoy testing your theories through clean replication, knowing exactly when to resolve it yourself and when to package a well-scoped ticket for escalation.

Pedagogical: You enjoy talking to users and teaching others how a system works.

Structured: You keep tickets tidy, respect security standards, and follow issues through to resolution.

Debug & Troubleshoot: Analyze customer tickets and server/application logs to pinpoint root causes and resolve issues directly.

Ticket Management: Create, triage, document, and resolve support tickets, ensuring clean handoffs to DevOps when code changes are needed.

Customer Dialogue: Support Norwegian and international aviation customers via phone, video, and email with a clear, service-minded approach.

Customer Training: Run onboarding and training sessions on the Opscom platform once you know the system inside out.

Team Relief: Offload routine operational tasks from Support and DevOps, and keep internal guides updated.

A key operational role in an international aviation tech company headquartered at Bodø Airport.

Thorough product onboarding and close mentorship from experienced DevOps engineers and aviation specialists.

Career growth paths toward DevOps, technical customer success, or product management.

Competitive salary and a close-knit team environment.

Opscom Systems AS delivers the Opscom SaaS platform used by different industries to ensure operational compliance and safety in a diverse day to day operation