B2B SaaS Support Specialist | Hybrid, Oslo

Omnium AS; Oslo fylke; Hybrid; NOK 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid workday

Pension

Leave arrangements

Job summary

Omnium is seeking a Customer Support Specialist in Oslo to be the first line of contact for our customers, delivering fast, professional help. You will work closely with customers, partners and colleagues to uphold our high support standards.

In this role you’ll become a super user of Omnium, guide customers through the OMS, contribute to knowledge base, and provide valuable input to product and development teams to improve the user experience. Fluency in Norwegian and English is required.

Qualifications

• Experience from B2B SaaS customer service or support.
• Strong problem-solving and quick issue diagnosis.
• Good understanding of technology and digital solutions.
• Excellent written and spoken communication in Norwegian and English.

Responsibilities

• Handle first-line support, troubleshoot, and escalate when needed.
• Develop product expertise as an Omnium super user.
• Guide and follow up with customers to ensure professional support.
• Update user guides, help articles and internal knowledge base.
• Represent customer feedback to product and development teams.

Skills

B2B SaaS support

Problem solving

Tech-savvy

Clear communication

Independent yet collaborative

Norwegian & English

Job description

Omnium is seeking a Customer Support Specialist in Oslo to be the first line of contact for our customers, delivering fast, professional help. You will work closely with customers, partners and colleagues to uphold our high support standards.

In this role you’ll become a super user of Omnium, guide customers through the OMS, contribute to knowledge base, and provide valuable input to product and development teams to improve the user experience. Fluency in Norwegian and English is required.