AI-Driven CSM for SMB Growth & Retention

Simployer; Oslo; On-site; NOK 650,000 - 850,000; Full time

Job summary

Simployer is seeking a Customer Success Manager to own a portfolio of SMB customers in Norway. This role emphasizes the use of AI and data to proactively enhance customer success, moving users from passive engagement to active advocacy.

The ideal candidate will be motivated by customer outcomes and have experience in a customer-facing role, ideally within SaaS or technology. Fluency in Norwegian and English is required.

Qualifications

• Experience in a customer-facing role, ideally in SaaS or tech.
• Motivated by customer outcomes and commercial aspects.

Responsibilities

• Own a portfolio of Norwegian SMB customers.
• Track health scores and usage signals.
• Run structured success reviews and early adoption meetings.
• Identify upsell and cross-sell potential.

Skills

Fluency in Norwegian

Fluency in English

Curiosity about SaaS products

Data-driven decision making

Proactive problem-solving

Building trust

Commercial motivation

Job description

Simployer is seeking a Customer Success Manager to own a portfolio of SMB customers in Norway. This role emphasizes the use of AI and data to proactively enhance customer success, moving users from passive engagement to active advocacy.

The ideal candidate will be motivated by customer outcomes and have experience in a customer-facing role, ideally within SaaS or technology. Fluency in Norwegian and English is required.