Customer Success Manager

Simployer Group; Oslo; On-site; NOK 650,000 - 850,000; Full time

Job summary

Simployer is seeking a Customer Success Manager to own a portfolio of SMB customers in Norway. This role emphasizes the use of AI and data to proactively enhance customer success, moving users from passive engagement to active advocacy.

The ideal candidate will be motivated by customer outcomes and have experience in a customer-facing role, ideally within SaaS or technology. Fluency in Norwegian and English is required.

Qualifications

• Experience in a customer-facing role, ideally in SaaS or tech.
• Motivated by customer outcomes and commercial aspects.

Responsibilities

• Own a portfolio of Norwegian SMB customers.
• Track health scores and usage signals.
• Run structured success reviews and early adoption meetings.
• Identify upsell and cross-sell potential.

Skills

Fluency in Norwegian

Fluency in English

Curiosity about SaaS products

Data-driven decision making

Proactive problem-solving

Building trust

Commercial motivation

Job description

Customer Success is changing. The CSMs who matter aren't just the ones who know their customers best––they combine that knowledge with data, signals, and AI to stay three steps ahead. That's the kind of CSM we're looking for.

At Simployer, we're simplifying work‑life for employers through modern HR tech. Our Customer Success team works with medium‑sized businesses across Norway, and the work is both commercial and deeply relational. We're looking for someone who's curious, proactive, and genuinely excited about what AI unlocks for customers, and for how great CS work gets done.

Now we're looking for someone who gets energised by questions like:

• What does it actually take to move a customer from passive user to true advocate?
• How do we use data and AI to get ahead of risk before it becomes churn?
• What would it look like to make every customer interaction count proactively, not reactively?

As our Customer Success Manager, you'll own a portfolio of Norwegian SMB customers and take full responsibility for their success journey from early adoption through to renewal and growth.

Your mission

Your job isn't to manage accounts. It's to make customers successful and to do it at scale. You'll track health scores and usage signals, run structured success reviews and early adoption meetings, and reach out proactively when something shifts before a customer even knows they need support.

You'll use AI and data not because it's expected, but because it genuinely helps you be better: spotting risk earlier, identifying growth opportunities, and spending your energy where it matters most.

You’ll identify upsell and cross‑sell potential by understanding where a customer is heading and connecting that to what Simployer can offer. And you’ll feed what you learn back into the business giving Sales, Product, and Support the ground‑level insight that makes the whole company sharper.

You will thrive here if…

• You're genuinely curious about SaaS products, your customers, and how software solves real problems
• You see AI as a genuine lever, not just a trend, and you're already using it in your work
• You're comfortable with data and use it to drive decisions, not just report on them
• You can build trust at any level, from daily users to C‑suite
• You're proactive by default, you don't wait for problems to land in your inbox
• You stay calm and adapt quickly when things shift or information is incomplete
• You're commercially motivated and care about retention and growth, not just satisfaction scores
• You actively seek input, learn fast, and keep raising your own bar

What you bring

We're not big on long checklists, and if the mission resonates with you, we'd love to hear from you. That said, you'll need some experience in a customer‑facing role, ideally in SaaS or tech and fluency in Norwegian + English.

You don't need a CSM title on your CV. But you do need to be motivated by customer outcomes and energised by the commercial side of the work.