Workplace Host

JLL; Amsterdam; On-site; EUR 40,000 - 56,000; Full time

Job summary

JLL in Amsterdam is seeking a Workplace Host to deliver exceptional hospitality and frontline support within the flagship office. You will welcome visitors, employees and clients, manage reception enquiries and ensure a professional, polished workplace experience where standards reflect both JLL and client values.

Responsibilities include coordinating visitor registration, room bookings, meetings and events, maintaining pristine reception areas, supporting guests with refreshments and luggage,

Qualifications

• Strong customer service orientation with meticulous attention to detail.
• Self-motivated team player who can lead by example.
• Professional demeanour reflecting company values and client expectations.
• Excellent communication skills across all levels of the organization.

Responsibilities

• Deliver an exceptional welcoming experience for visitors, employees, and clients in the Amsterdam offices.
• Monitor and coordinate visitor registration, issue passes and ensure access control compliance.
• Provide a professional hospitality experience, including refreshments and luggage assistance.
• Maintain reception, waiting areas, meeting rooms and shared spaces to high standards.
• Act as the main point of contact for reception-related services and enquiries.
• Coordinate meeting room bookings and support corporate events from planning to execution.
• Liaise with suppliers for conferences, events, catering and AV requirements.
• Oversee third-party vendors delivering soft services and manage daily workplace operations.
• Monitor equipment (AV) and report defects; ensure rooms are stocked and clean.

Skills

Customer service

Team leadership

Communication

Attention to detail

Job description

Workplace Host - Facilities & Hospitality Workplace Experience

We are seeking a highly motivated, service-driven professional to join our team as a Workplace Host supporting our client's flagship office in Amsterdam. This role is ideal for someone who thrives in a fast-paced corporate environment, demonstrates exceptional attention to detail, and is passionate about delivering outstanding hospitality experiences.

As the primary point of contact for employees, clients, and visitors, you will play a critical role in creating a welcoming, professional, and seamless workplace experience. You will lead by example, support and coach reception team members, coordinate all on site held events, support the facilities team in coordinating contractor attendance and ensure all front-of-house and hospitality services are delivered to the highest standards while reflecting JLL's and client's values.

Key Requirements

Essential Skills and Attributes:

• Strong customer service orientation with meticulous attention to detail
• Self-motivated team player who can lead by example
• Professional demeanour that reflects both JLL and Client's values
• Excellent communication skills across all organizational levels

The successful candidate will embody JLL's core values of Teamwork, Excellence, and Ethics in every interaction and operational activity.

Key Responsibilities

Workplace Experience

• Deliver an exceptional welcoming experience for all visitors, employees, and clients in the Amsterdam offices.
• Monitor and coordinate visitor registration processes, issue visitor passes and ensure compliance with access control procedures.
• Provide a professional and attentive hospitality experience, including offering refreshments and assistance with luggage where appropriate.
• Maintain the offices, reception, waiting areas, meeting rooms, restrooms and shared spaces to the highest standards of presentation and cleanliness.
• Act as the main point of contact for reception-related services and enquiries.

Hospitality & Event coordination

• Coordinate meeting room bookings and ensure all rooms are fully prepared for meetings and events.
• Coordinate and support corporate events from planning through execution.
• Ensure all client-facing spaces reflect a premium workplace experience.
• Liaison with suppliers and vendors for the delivery of conferences & events, to coordinate F&B, AV and other bespoke event requirements.
• Support conference & event room setups, including furniture arrangements and movable wall configurations where applicable.
• Monitor and check all equipment including Audio-Visual (AV) systems to ensure correct operation, report any defects to the correct department.
• Ensure meeting rooms are clean, stocked, operational, and professionally presented.

Team Leadership & Service Excellence

• Support, mentor, and train reception team members to deliver consistently high service standards.
• Manage and respond to the CWS inbox, including service requests, complaints, and queries.
• Ensure all Standard Operating Procedures (SOPs) are maintained, updated, and consistently followed.

Workplace & Facilities Coordination

• Work collaboratively with Facilities Management (FM), Security, and Workplace teams to ensure smooth daily operations.
• Coordinate security access cards for employees, visitors, and vendors.
• Manage courier services, incoming/outgoing mail, taxis, parking administration, and vehicle logs where applicable.
• Oversee third-party vendors delivering soft services, porterage, catering, and cleaning services.
• Conduct daily cleaning and workplace audits to ensure service quality and workplace standards are maintained.
• Escort and coordinate landlord or vendor maintenance activities onsite.

Client/Stakeholder Management

• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.

Health & Safety Management

• Remain aware of Hygiene, Health and Safety policies and Fire Regulations.
• To record and report any accidents and near misses within the location adhering to company procedures in agreement and together with central security team.
• To ensure all equipment is well maintained and is in good working order.

Risk Management

• Support the implementation disaster recovery and business continuity programmes.
• Follow established escalation procedures and incident reporting procedures.