Receptionist

Jones Lang LaSalle Incorporated; Den Haag; On-site; EUR 28,000 - 38,000; Full time

Job summary

JLL is seeking a Workplace Experience Ambassador in The Hague to manage front-of-house services, greet visitors and coordinate meetings and events. You will deliver sign-in, badging, deliveries, and visitor assistance, while coordinating room bookings and space audits with security and janitorial teams.

Strong English and local language skills are required, with a focus on presentation and customer service.

Qualifications

• Experience in reception, concierge or related field.
• Catering or hospitality experience desirable.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Previous experience of working within a high profile corporate environment.
• Facilities Management exposure would be beneficial.
• Fluency in English and local language.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Very high attention to detail.
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
• Be an excellent team player with the want to go above and beyond for each other.

Responsibilities

• Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience.
• Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries.
• Receive, direct and relay telephone, email and other queries via front of house.
• Greet, assist and direct candidates/new hires/visitors and the general public appropriately.
• Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised.
• Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail.
• Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations.
• Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured
• Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces
• High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers
• Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
• Provide timely, accurate & personalized response to meetings and events enquiries
• Work flexibly in different settings as part of a the team
• Coordinate the daily updating of room booking displays in line with local/regional processes
• Play a key part in supporting onsite space audits and walk-the-store processes
• Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks
• Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Skills

Reception experience

Concierge experience

People skills

Corporate environment

Facilities management

Fluency in English

Local language

PC literacy

Attention to detail

Customer service

Team player

Tools

Outlook

SharePoint

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.

What this job involves

Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries Receive, direct and relay telephone, email and other queries via front of house Greet, assist and direct candidates/new hires/visitors and the general public appropriately Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events Provide timely, accurate & personalized response to meetings and events enquiries Work flexibly in different settings as part of a the team Coordinate the daily updating of room booking displays in line with local/regional processes Play a key part in supporting onsite space audits and walk-the-store processes Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Requirements

• Experience in reception, concierge or related field
• Previous catering or hospitality experience is desirable
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Previous experience of working within a high profile corporate environment
• Facilities Management exposure would be beneficial
• Fluency in English and local language
• Strong PC literacy and proven ability to manage daily activities using various systems
• Very high attention to detail
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal
• Ability to maintain professionalism at all times and be an ambassador of the team
• Be an excellent team player with the want to go above and beyond for each other

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Location

On-site –The Hague, NLD

Equal Opportunity Statement

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Internal Candidates

If you're a current JLL employee, please apply using the Internal Career Site.

Our Culture

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.