Front of House & Events Experience Ambassador

Jones Lang LaSalle Incorporated; Den Haag; On-site; EUR 28,000 - 38,000; Full time

Job summary

JLL is seeking a Workplace Experience Ambassador in The Hague to manage front-of-house services, greet visitors and coordinate meetings and events. You will deliver sign-in, badging, deliveries, and visitor assistance, while coordinating room bookings and space audits with security and janitorial teams.

Strong English and local language skills are required, with a focus on presentation and customer service.

Qualifications

• Experience in reception, concierge or related field.
• Catering or hospitality experience desirable.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Previous experience of working within a high profile corporate environment.
• Facilities Management exposure would be beneficial.
• Fluency in English and local language.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Very high attention to detail.
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
• Be an excellent team player with the want to go above and beyond for each other.

Responsibilities

• Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience.
• Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries.
• Receive, direct and relay telephone, email and other queries via front of house.
• Greet, assist and direct candidates/new hires/visitors and the general public appropriately.
• Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised.
• Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail.
• Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations.
• Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured
• Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces
• High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers
• Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
• Provide timely, accurate & personalized response to meetings and events enquiries
• Work flexibly in different settings as part of a the team
• Coordinate the daily updating of room booking displays in line with local/regional processes
• Play a key part in supporting onsite space audits and walk-the-store processes
• Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks
• Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Skills

Reception experience

Concierge experience

People skills

Corporate environment

Facilities management

Fluency in English

Local language

PC literacy

Attention to detail

Customer service

Team player

Tools

Outlook

SharePoint

Job description

JLL is seeking a Workplace Experience Ambassador in The Hague to manage front-of-house services, greet visitors and coordinate meetings and events. You will deliver sign-in, badging, deliveries, and visitor assistance, while coordinating room bookings and space audits with security and janitorial teams.

Strong English and local language skills are required, with a focus on presentation and customer service.