Receptionist

JLL; Amsterdam; On-site; EUR 26,000 - 38,000; Full time

Job summary

JLL is seeking a Receptionist to join the site-based Facilities Management team in Amsterdam. You will be the first point of contact for staff, contractors and visitors, greeting them and directing them to events and meetings in a fast-paced environment.

The role requires excellent communication, strong organizational skills and proficiency in Word, Excel and PowerPoint. Flexibility in working hours and a customer-focused mindset are essential to succeed.

Qualifications

• Knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint.
• Ability to plan and prioritize.
• Strong organizational skills with records management ability.
• Deliver excellent customer service with attention to detail and communication skills.
• Understanding of FM operation and management of services.
• Flexibility may be required within working hours.

Responsibilities

• Meet & greet all entrants in a warm, professional manner.
• Answer main incoming phone line and direct calls internally.
• Maintain confidentiality of communications and documentation.
• Assist with training existing staff and new hires.
• Coordinate internal meetings.
• Record data for guests and contractors attending site.
• Perform general office duties as assigned by Management.
• Support building tours for VIP guests to site.

Skills

MS Office

Organizational skills

Customer service

Communication skills

Front-of-house management

Plan and prioritize

Flexibility

Tools

Microsoft Word

Excel

PowerPoint

Job description

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Role Purpose

The Receptionist will work as part of the site based Facilities Management team acting as the first point of contact for all staff, contractors and visitors attending site welcoming them to the site and assisting in checking them in/directing them to events/meetings etc. This role would be ideal for an individual with front of house management experience looking for the next step in their career in a fast paced, customer facing environment which is going through rapid expansion.

What This Job Involves

• Meet & greet all those entering the building in a warm, professional and polite manner
• Answer main incoming phone line and direct calls internally where possible
• Maintain confidentiality of all appropriate communications and documentation
• Assist with training existing staff and new hires.
• Coordinate internal meetings
• Record and enter data for guests / contractors attending site
• General office duties and other tasks as assigned by Management.
• Support building tours for VIP guests to site

Client and Customer Satisfaction:

• Service Quality and Delivery – did we deliver what we promised on time with minimal impact on business continuity
• Good communication – responsive to the requirements and changes
• Deliver ‘best in class’ Customer Service and Satisfaction.
• All building users’ needs to recognize them as the specialist for FM services in that building
• Embrace and utilize technology to capture and facilitate improvements.
• Develop and maintain excellent client relationship based on open and honest communication
• Maintain regular contact with Office Manager, consult on key decisions and advise of incidents, escalation and complaints

Desired skills and experience for this job:

Qualifications & Experience:

• Knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint
• Ability to plan and prioritize
• Have strong organizational skills, for records management etc.
• Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner
• Communication skills
• A demonstrable understanding of the FM operation and management of a range of services.
• Flexibility may be required within your working hours to accommodate the operation.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.

We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.

What You Can Expect From Us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.