Workplace Host

Jones Lang LaSalle Incorporated; Amsterdam; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Amsterdam seeks a Workplace Host to deliver exceptional hospitality and workplace experiences. You will lead the reception team, coordinate on‑site events, and ensure premium service across all front‑of‑house activities.

The role requires a strong customer service mindset, meticulous attention to detail, and the ability to collaborate with Facilities, Security and Client teams to maintain a high standard of presentation.

Qualifications

• Excellent customer service orientation with attention to detail.
• Self-motivated team player who can lead by example.
• Professional demeanour reflecting company values.
• Excellent communication across organizational levels.

Responsibilities

• Deliver a welcoming experience for visitors, employees and clients.
• Coordinate meeting room bookings and events planning.
• Mentor reception team and ensure SOPs are followed.
• Coordinate facilities, security, and vendor services on site.
• Maintain high standards of cleanliness and presentation.
• Coordinate and support corporate events from planning through execution.
• Ensure all client-facing spaces reflect a premium workplace experience.
• Liaison with suppliers and vendors for the delivery of conferences & events, to coordinate F&B, AV and other bespoke event requirements.
• Support conference & event room setups, including furniture arrangements and movable wall configurations where applicable.
• Monitor and check all equipment including Audio-Visual (AV) systems to ensure correct operation, report any defects to the correct department.
• Ensure meeting rooms are clean, stocked, operational, and professionally presented.
• Support, mentor, and train reception team members to deliver consistently high service standards.
• Manage and respond to the CWS inbox, including service requests, complaints, and queries.
• Ensure all Standard Operating Procedures (SOPs) are maintained, updated, and consistently followed.
• Work collaboratively with Facilities Management (FM), Security, and Workplace teams to ensure smooth daily operations.
• Coordinate security access cards for employees, visitors, and vendors.
• Manage courier services, incoming/outgoing mail, taxis, parking administration, and vehicle logs where applicable.
• Oversee third‑party vendors delivering soft services, porterage, catering, and cleaning services.
• Conduct daily cleaning and workplace audits to ensure service quality and workplace standards are maintained.
• Escort and coordinate landlord or vendor maintenance activities onsite.
• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.

Skills

Customer service

Team leadership

Professional demeanour

Communication

Job description

Workplace Host – Facilities & Hospitality Workplace Experience

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a highly motivated, service-driven professional to join our team as a Workplace Host supporting our client’s flagship’s office in Amsterdam. This role is ideal for someone who thrives in a fast-paced corporate environment, demonstrates exceptional attention to detail, and is passionate about delivering outstanding hospitality experiences. As the primary point of contact for employees, clients, and visitors, you will play a critical role in creating a welcoming, professional, and seamless workplace experience. You will lead by example, support and coach reception team members, coordinate all on site held events, support the facilities team in coordinating contractor attendance and ensure all front-of-house and hospitality services are delivered to the highest standards while reflecting JLL’s and client’s values.

Key Requirements

Essential Skills and Attributes:

• Strong customer service orientation with meticulous attention to detail
• Self-motivated team player who can lead by example
• Professional demeanour that reflects both JLL and Client’s values
• Excellent communication skills across all organizational levels

The successful candidate will embody JLL’s core values of Teamwork, Excellence, and Ethics in every interaction and operational activity.

Key Responsibilities

Workplace Experience

Deliver an exceptional welcoming experience for all visitors, employees, and clients in the Amsterdam offices. Monitor and coordinate visitor registration processes, issue visitor passes and ensure compliance with access control procedures. Provide a professional and attentive hospitality experience, including offering refreshments and assistance with luggage where appropriate. Maintain the offices, reception, waiting areas, meeting rooms, restrooms and shared spaces to the highest standards of presentation and cleanliness. Act as the main point of contact for reception-related services and enquiries.

Hospitality & Event coordination

Coordinate meeting room bookings and ensure all rooms are fully prepared for meetings and events. Coordinate and support corporate events from planning through execution. Ensure all client-facing spaces reflect a premium workplace experience. Liaison with suppliers and vendors for the delivery of conferences & events, to coordinate F&B, AV and other bespoke event requirements. Support conference & event room setups, including furniture arrangements and movable wall configurations where applicable. Monitor and check all equipment including Audio-Visual (AV) systems to ensure correct operation, report any defects to the correct department. Ensure meeting rooms are clean, stocked, operational, and professionally presented.

Team Leadership & Service Excellence

Support, mentor, and train reception team members to deliver consistently high service standards. Manage and respond to the CWS inbox, including service requests, complaints, and queries. Ensure all Standard Operating Procedures (SOPs) are maintained, updated, and consistently followed.

Workplace & Facilities Coordination

Work collaboratively with Facilities Management (FM), Security, and Workplace teams to ensure smooth daily operations. Coordinate security access cards for employees, visitors, and vendors. Manage courier services, incoming/outgoing mail, taxis, parking administration, and vehicle logs where applicable. Oversee third‑party vendors delivering soft services, porterage, catering, and cleaning services. Conduct daily cleaning and workplace audits to ensure service quality and workplace standards are maintained. Escort and coordinate landlord or vendor maintenance activities onsite.

Client/Stakeholder Management

Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.

Health & Safety Management

Remain aware of Hygiene, Health and Safety policies and Fire Regulations. To record and report any accidents and near misses within the location adhering to company procedures in agreement and together with central security team. To ensure all equipment is well maintained and is in good working order.

Risk Management

Support the implementation disaster recovery and business continuity programmes. Follow established escalation procedures and incident reporting procedures.

#LI-WM1 Location: On-site –Amsterdam, NLD

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep our personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.