Work Force Management & Performance Specialist, Retail

Crocs; Netherlands; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Crocs, Inc. in Hoofddorp, NL, is looking for a Work Force Management & Performance Specialist for Retail. The hybrid role centers on labor forecasting, productivity enhancement, and data-driven reporting across store networks.

The position requires strong analytical capabilities, advanced Excel skills, and experience with Kronos or similar WFM systems; Power BI is a plus. You will partner with store leadership to drive efficiency and impact.

Qualifications

• Strong analytical skills with the ability to interpret data and trends.
• Excellent communication and interpersonal skills for collaboration.
• Strategic mindset with focus on innovation and continuous improvement.

Responsibilities

• Create, manage, and report labour spend and forecast; analyse hours, USD/Euro, and SPH.
• Improve labour forecast model to optimize hours and budgets.
• Collaborate with field leaders and finance to develop payroll plans.

Skills

Analytical skills

Communication

Strategic mindset

Data-driven decisions

Tools

Kronos

Power BI

Microsoft Excel

Job description

Work Force Management & Performance Specialist, Retail

Requisition ID: 16918

Job Location(s): Hoofddorp, NH, NL, 2132 HZ

Time in Office: Hybrid

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

What You'll Do

• Create, manage, and report labour spend and forecast. Analyse labour spend on hours, USD / Euro and sales per hour (SPH) and make recommendations while driving to solution.


• Improve labour forecast model to optimize hours allocation and labour budgets


• Partner with field leaders and finance to develop payroll plans and maximize store productivity.


• Leverage technology and automation tools to streamline operations and improve productivity in stores.


• Identify areas for improvement and implement solutions to enhance processes and workflows.


• Develop and improve labour reporting for leadership and field teams to drive accountability and provide insight around plan vs. actual hours and wages, overtime, SPLH, CPH and labour percent to sales.


• Manage and maintain workforce management configurations, labour standards, schedules, and reporting tools within Kronos


• Ensure data integrity and compliance by regularly auditing schedules, timecards, pay rules, and labour metrics within Kronos


• Support the process of phasing (daily, weekly, monthly, quarterly) store sales with Finance, IT and Commercial.


• Own the calculation, validation, and reporting of retail bonus schemes, ensuring accuracy and timely communication


• Provide guidance and support to field leadership in all areas of sales and labour reporting.


• Collaborate with cross-functional teams to implement operational strategies and analyze business trends


• Create and maintain automated reporting solutions, reducing manual processes and improving data visibility for leadership and field teams

What You'll Bring to the Table

• Strong analytical skills with the ability to interpret data, analyze trends, and make data driven decisions.


• Excellent communication and interpersonal skills with the ability to effectively collaborate with diverse teams.


• Strategic mindset with a focus on innovation and continuous improvement


• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, Power Query, data modelling, reporting automation, and dashboard creation


• Proficiency in KRONOS or other work force management solutions, and Power BI is an advantage

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.