Workforce Capacity Specialist

Bertelsmann-Jobs; Lelystad; Hybrid; EUR 34,000 - 64,000; Full time

Benefits offered by this job

Travel allowance

Employee benefits

Gym discounts

Bike plan

Vacation days

Extra vacation week

Sick days

Hybrid work

Job summary

Arvato in the Netherlands is recruiting a Workforce Capacity Specialist to ensure our operations have the right people at the right time.

You will analyze workforce capacity, forecast staffing needs, and translate business demand into actionable workforce plans, collaborating with Operations and Warehouse Managers. The role emphasizes data-driven decisions, dashboards, and planning models in a hybrid work setting.

Qualifications

• Bachelor’s degree or relevant work exp in WFM or capacity planning.
• Fluent English; Dutch is a plus.
• Experience with forecasting, capacity planning, and scheduling.
• Strong Excel skills and data-driven mindset.

Responsibilities

• Analyze workforce capacity and staffing levels.
• Develop short-, medium-, and long-term forecasts.
• Prepare reports and dashboards; identify trends and risks.
• Support scheduling and resource planning.
• Improve planning models and reporting tools.

Skills

English proficiency

Dutch advantage

Excel advanced

Workforce forecasting

Capacity planning

Resource planning

Analytical skills

Logistics experience

Education

Bachelor’s degree or relevant experience

Tools

WFM systems

Job description

• Compensation: EUR 3028 - EUR 5752 - monthly

Job Description

Are you passionate about data, planning, and making operational impact? As aWorkforce Capacity Specialist, you'll ensure our operations always have the right people, at the right time, in the right place.

You'll play a key role in balancing workforce capacity with business demand, helping our warehouses perform at their best. If you enjoy turning data into actionable insights and working closely with operational stakeholders, this is the opportunity for you.

You'll join an international, data-driven logistics environment where collaboration and continuous improvement are at the heart of everything we do. Working with advanced planning tools, reporting dashboards, and workforce management systems, you'll partner closely with Operations Managers, Warehouse Managers, and Supervisors to optimize workforce performance.

YOUR TASKS

As a Workforce Capacity Specialist, you'll analyze workforce capacity, forecast staffing needs, and translate business demand into effective workforce plans. By monitoring operational performance and identifying trends, you'll help ensure our operations remain efficient, flexible, and prepared for future growth.

Your responsibilities include:

• Analyzing workforce capacity, staffing levels, and operational performance;
• Developing short-, medium-, and long-term workforce forecasts and capacity plans;
• Preparing reports and dashboards while identifying trends, risks, and improvement opportunities;
• Supporting workforce scheduling and resource planning activities;
• Maintaining and improving planning models, forecasting methodologies, and reporting tools.

You'll primarily work day shifts during standard office hours. Hybrid working is possible, combining office days with working from home where business allows.

We're looking for a proactive Workforce Capacity Specialist who enjoys working in a dynamic, data-driven logistics environment and knows how to translate analysis into operational improvements.

• Bachelor's degree or relevant work experience in Workforce Management, Capacity Planning, Workforce Planning, or Resource Planning;
• Excellent command of English; Dutch is considered an advantage;
• Experience with workforce forecasting, capacity planning, and resource planning;
• Advanced Excel skills; experience with Workforce Management systems is a strong plus;
• Available full-time (40 hours per week);
• Strong analytical skills, detail-oriented, proactive, and results-driven;
• Nice to have: Experience within logistics, supply chain, or warehouse operations.

WHAT'S IN IT FOR YOU?

Experience matters. But at Arvato, your development doesn't stop. In this role, you'll work with experienced Workforce Management and Operations professionals within an environment where continuous improvement, collaboration, and innovation are at the core.

Through our comprehensive learning center and targeted training, you'll have the opportunity to further develop yourself—both professionally and personally.

• A gross monthly salary between €3.028 and€ 5.752 based on 40 hours, depending on your experience;
• Hybrid working opportunities with flexibility to work from home and the office;
• 25 vacation days based on a 40-hour week;
• Additional time-off options: Buy up to one extra week of vacation and 3 additional 'sick-free' days;
• Travel allowance;
• Employee Benefits @ Work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An active employee association with informal activities and team outings.

For this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.

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