Welcome Desk Agent - W Amsterdam

Hotelprofessionals - W Amsterdam; Amsterdam; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary package

Staff discounts at Mondi restaurants

Spa and wellness access

Job summary

Corendon invites you to join W Amsterdam as a Welcome Desk Agent. Split across two historic buildings, the hotel sits at Dam Square with 238 rooms and iconic venues; you will be the face of the guest experience, delivering style, warmth and seamless service from the Welcome Desk.

We look for someone who speaks fluent English (Dutch a plus), has at least one year of Front Office experience, and a valid NL work permit.

Qualifications

• Speaks fluent English.
• Dutch or additional languages preferred.
• At least one year of Front Office experience.
• Holds a valid work permit for the Netherlands.

Responsibilities

• Oversee daily Welcome Desk operations as part of a team.
• Welcome guests and support them throughout their stay.
• Handle guest check-ins/outs and room assignments.
• Coordinate with other departments to create memorable guest experiences.

Skills

Fluent English

Dutch language

Job description

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

What is in it for me?

• A competitive salary package

• A stylish, dynamic, international working environment;

• A unique opportunity to be part of a fun, friendly and enthusiastic team;

• Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!

• Personal coaching & training to support you in your day‑to‑day job

• Career opportunities within the Corendon group;

• Space for own initiative;

• A you know where you work day, so you will receive 1 overnight stay for 2 people and can enjoy a delicious dinner;

• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and Team outings,

• Free use of our own gym.

• AMAZING discounts with Corendon tour operator

• Special discount. Not only for you, but for your friends and family too!

• Want to try out one of our Mondi restaurants? We will give you 25% discount on your total bill.

• Need some time to recharge? We have our own spa and wellness which you can enjoy with a huge discount. Also, you will get 2 massages for FREE per year.

Become part of the Corendon Family as our new Welcome Desk Agent at W Amsterdam!

Split across two unique buildings a former telephone exchange and a historic bank W Amsterdam blends heritage with cutting‑edge contemporary design. Located right next to Dam Square, the hotel sits at the epicenter of the city’s fashion, nightlife, and cultural scene. With 238 stylish guest rooms, 23 suites, three WOW Suites and two Extreme WOW Suites, plus destination restaurants THE DUCHESS and MR PORTER, the rooftop W Lounge and the iconic WET Deck pool, W Amsterdam offers a bold, luxurious and energetic experience.

At W Hotels, we don’t recruit we cast Talent. W Amsterdam is casting a Welcome Desk Agent to join our Welcome Team, responsible for the Welcome Desk in both the Exchange and Bank buildings, as well as the Whatever/Whenever® Department (our call center). You are the face of the W experience and play a key role in creating unforgettable moments for our guests.

What does the job include?

As a Welcome Desk Agent, you are the first point of contact for our guests and ensure a seamless, stylish and personalized W experience. You:

• Oversee the daily operations of the Welcome Desk as part of a larger team dedicated to making guest dreams come true

• Are in the know: the expert on the hotel, the city, and all insider tips

• Welcome guests and support them throughout their stay, following service standards from start to finish

• Bring the Whatever/Whenever® service to life by connecting with guests and personalizing their experience

• Ensure the Welcome Desk area always looks clean, polished and inviting

• Work rotating shifts, including evenings, weekends and nights

• Prepare your shift thoroughly and ensure smooth handovers to colleagues

• Thrive in a fast‑paced, high‑energy environment with music and movement

• Collaborate flexibly with other departments — at W, we’re never on stage alone

• Communicate clearly with your team and other departments, especially Style (Housekeeping)

• Put the guest at the center of everything — any task that creates a memorable experience is part of your role

• Process guest check‑ins and check‑outs

• Assign rooms and issue/activate room keys

• Handle all payment types (cash, credit, debit, room charges)

• Answer and process all calls, messages, requests and questions via the Whatever/Whenever® Department

• Run daily reports (arrivals, departures, special requests) and ensure accuracy

• Manage your cash float at the beginning and end of your shift, following Accounting procedures

• Follow all safety, security and grooming standards, maintain confidentiality and protect company assets

We are looking for someone who:

• Speaks fluent English

• Speaks Dutch or additional languages (preferred)

• Has at least one year of Front Office experience, ideally in the luxury segment

• Holds a valid work permit for The Netherlands

• Thrives in a dynamic, international environment

• Communicates with confidence and warmth

• Stays calm under pressure and enjoys a fast pace

• Works flexibly and collaboratively within a team

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime