Western Europe Retail Operations Leader

Le Creuset; Amsterdam; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

Le Creuset is seeking a proactive Head of Retail Operations Western Europe to shape and lead a scalable retail model across BeNeLux, France, and beyond.

The role demands an entrepreneurial, hands-on leader with 8+ years in retail, strong commercial instinct, and excellent English and French. Dutch is a plus. You will partner with country managers, marketing, HR, finance and e-commerce to drive performance and transformation.

Qualifications

• 8+ years in Retail, with multi-store or cross-country responsibilities.
• Fluent English and French mandatory; Dutch a strong plus.
• Hands-on leader who can operate in-store, in data, and with senior stakeholders.
• Ability to influence across functions without relying on hierarchy.

Responsibilities

• Shape and lead the Western Europe Retail Operations model across the store network.
• Build and implement standards, tools and routines to improve performance.
• Lead Brand Ambassador & Training, Visual Execution & Retail Activation, and People Operations.
• Turn KPIs into action by improving conversion, ATV, UPT, labour productivity and execution quality.
• Drive adoption of Quinyx and YOOBIC to deliver measurable impact.

Skills

Retail leadership

Multi-store / multi-country experience

Analytical thinking

Stakeholder influence

Fluent English

Fluent French

Dutch helpful

Driving transformation

Tools

Quinyx

YOOBIC

Job description

Le Creuset is seeking a proactive Head of Retail Operations Western Europe to shape and lead a scalable retail model across BeNeLux, France, and beyond.

The role demands an entrepreneurial, hands-on leader with 8+ years in retail, strong commercial instinct, and excellent English and French. Dutch is a plus. You will partner with country managers, marketing, HR, finance and e-commerce to drive performance and transformation.