Head of Retail Operations Western Europe

Le Creuset; Amsterdam; Híbrido; EUR 120 000 - 180 000; Tempo integral

Resumo da oferta

Le Creuset is seeking a proactive Head of Retail Operations Western Europe to shape and lead a scalable retail model across BeNeLux, France, and beyond.

The role demands an entrepreneurial, hands-on leader with 8+ years in retail, strong commercial instinct, and excellent English and French. Dutch is a plus. You will partner with country managers, marketing, HR, finance and e-commerce to drive performance and transformation.

Qualificações

• 8+ years in Retail, with multi-store or cross-country responsibilities.
• Fluent English and French mandatory; Dutch a strong plus.
• Hands-on leader who can operate in-store, in data, and with senior stakeholders.
• Ability to influence across functions without relying on hierarchy.

Responsabilidades

• Shape and lead the Western Europe Retail Operations model across the store network.
• Build and implement standards, tools and routines to improve performance.
• Lead Brand Ambassador & Training, Visual Execution & Retail Activation, and People Operations.
• Turn KPIs into action by improving conversion, ATV, UPT, labour productivity and execution quality.
• Drive adoption of Quinyx and YOOBIC to deliver measurable impact.

Conhecimentos

Retail leadership

Multi-store / multi-country experience

Analytical thinking

Stakeholder influence

Fluent English

Fluent French

Dutch helpful

Driving transformation

Ferramentas

Quinyx

YOOBIC

Descrição da oferta de emprego

Head of Retail Operations Western Europe

Where passion meets premium – join our team!

Location: Flexible across BeNeLux and France

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success: Role Summary

We are looking for an entrepreneurial Retail leader to shape and lead the Western Europe Retail Operations model. This is a builder role: create the standards, tools and routines that make stores perform better, move faster and scale consistently across markets.

Lead the Western Europe Retail Operations agenda across our store network.

Manage three key pillars: Brand Ambassador & Training, Visual Execution & Retail Activation, and Retail People Operations.

Turn Retail KPIs into action - improving conversion, ATV, UPT, labour productivity and execution quality.

Drive adoption of Quinyx and YOOBIC and ensure the tools deliver measurable business impact.

Build differentiated operating standards for Flagships, Signature Stores, Outlets and Concessions.

Challenge existing ways of working, simplify processes and scale what works across countries.

Partner closely with Country Managers, Marketing, HR, Finance and E-commerce while keeping local teams accountable for performance.

• A simpler, faster and more consistent Retail operating model.
• Higher store productivity and stronger execution across markets.
• Tools, standards and best practices that teams actually use - not just frameworks on paper.

The Perfect Blend: What We’re Looking For

A true owner mindset: you spot opportunities, take decisions and make things happen.

Entrepreneurial and comfortable building in an environment that is still evolving.

8+ years in Retail, ideally with multi-store, multi-country or transformation responsibility.

Strong commercial instinct combined with operational discipline and analytical thinking.

Hands-on leadership style: equally comfortable in a store, in the data and with senior stakeholders.

Able to influence across functions without relying on hierarchy.

Fluent English and French are mandatory; Dutch is a strong plus.

This is a high-impact role for someone who wants to build, challenge and leave a visible footprint on the future of Le Creuset Retail in Western Europe.

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history.Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavour. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.