VP, Global Account Management & Growth

VESPER; Amsterdam; On-site; EUR 120,000 - 160,000; Full time

Job summary

VESPER is seeking a Head of Account Management to own the customer base and commercial performance across Amsterdam and Chicago. You will lead a team of 8 Account Managers, set the strategy, and stay close to the work by engaging top customers and closing key deals.

You will recruit, onboard and develop AMs, scale the function for our 2027 growth, and shape the customer journey from onboarding to renewal with a focus on retention and expansion. Excellent English communications are essential.

Qualifications

• 5+ years leading Account Management or Customer Success in SaaS.
• Strong commercial acumen focused on revenue, margin and profitability.
• Proven ability to recruit, onboard and develop AM/CSM teams.
• Experience driving churn reduction with Product and Marketing.
• Experience leading teams across locations and time zones.
• Excellent English; other languages a plus.

Responsibilities

• Lead a high-performing global team of Account Managers across Amsterdam and Chicago.
• Own commercial results from renewals to expansion revenue and P&L impact.
• Set vision and strategy for Account Management across onboarding, adoption, renewal and expansion.
• Lead cross-functional initiatives with Product to reduce churn.
• Collaborate with Product and Marketing to map upsell opportunities.
• Be hands-on with customers, coaching, solving problems and closing deals.
• Recruit, onboard and grow the AM team to match 2027 expansion plans.
• Build metrics for account health and scale processes and automation.

Skills

Leadership

SaaS Revenue Retention

P&L awareness

Negotiation skills

Team development

Cross-functional collaboration

Job description

VESPER is seeking a Head of Account Management to own the customer base and commercial performance across Amsterdam and Chicago. You will lead a team of 8 Account Managers, set the strategy, and stay close to the work by engaging top customers and closing key deals.

You will recruit, onboard and develop AMs, scale the function for our 2027 growth, and shape the customer journey from onboarding to renewal with a focus on retention and expansion. Excellent English communications are essential.