Vertriebsunterstützung (Inside Sales)

People S Place; Alkmaar; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Bonus based salary

Commuting allowance

40h work week

International environment

Path to permanent role

Fast recruitment process

Job summary

People S Place is seeking a German-speaking Customer Service & Inside Sales Representative to support B2B customers in the German market. You will handle enquiries, provide product and order information, and coordinate orders in a fast-paced international environment.

The role combines Customer Service, Order Management and Inside Sales, working with an Account Manager for Germany. The position offers a 40-hour week, no shifts, commuting allowance and a clear path to permanent employment after

Qualifications

• Fluent German, both written and spoken.
• Good English skills for communication within the international organisation.
• Experience in Customer Service, Customer Support, Inside Sales, Sales Support, Order Management or a similar B2B position.
• Experience with customer enquiries, order processing and complaint handling.

Responsibilities

• Handle customer enquiries by phone and email.
• Provide product, order and delivery information to customers.
• Process and coordinate customer orders.
• Enter and release orders in the system.
• Follow up on orders, deliveries and open customer requests.

Skills

German fluency

English proficiency

Customer service

Inside sales

Order management

Communication skills

Multitasking

Proactive problem solving

Job description

Our client is an international manufacturer and specialist in high-quality air filtration solutions, with decades of experience in creating cleaner and healthier indoor environments. The company develops and produces both standard and customised filtration solutions for a wide range of industries, including healthcare, pharmaceuticals, food & beverage, data centres, airports and commercial buildings.

With its headquarters in the Netherlands and an international presence across Europe and beyond, the organisation combines strong technical expertise, in-house production and efficient logistics with a very hands-on, customer-focused approach. Its solutions are designed not only to improve air quality, but also to help customers reduce energy consumption and maintain reliable, efficient operations.

The culture is pragmatic, entrepreneurial and collaborative, with short communication lines and a strong focus on personal responsibility and getting things done.

The company is currently looking for a German-speaking Customer Service & Inside Sales Representative (m/f/d) who will support B2B customers in the German market.

Tasks:

• Handling customer enquiries by phone and email
• Providing customers with product, order and delivery information
• Processing and coordinating customer orders
• Entering and releasing orders in the system
• Following up on orders, deliveries and open customer requests
• Handling complaints, returns and other customer issues
• Supporting commercial and Inside Sales activities
• Maintaining and developing good customer relationships
• Working closely with your dedicated Account Manager for Germany
• Coordinating with internal departments regarding orders, logistics and customer requirements
• Cooperating with the international Call Centre team in Poland
• Keeping customer and order information accurate and up to date
• The role combines Customer Service, Order Management, Sales Support and Inside Sales
• Working within a team of seven colleagues

Requirements:

• Fluent German, both written and spoken
• Good English skills for communication within the international organisation
• Previous experience in Customer Service, Customer Support, Inside Sales, Sales Support, Order Management or a similar B2B position
• Experience with customer enquiries, order processing and complaint handling
• A commercial and customer-oriented mindset
• Good communication skills and confidence speaking with customers by phone and email
• A structured and accurate way of working
• The ability to manage several customer requests and orders at the same time
• A proactive and solution-oriented attitude
• Experience working with German B2B customers is a strong advantage

Offer:

• Salary plus variable bonus deepending on company and individual performance
• which is paid out twice per year
• Commuting allowance from the first kilometre
• 40h working week, Monday to Friday, no shifts
• International working environment
• Close cooperation with your own Account Manager for the German market
• A varied combination of Customer Service and Inside Sales responsibilities
• Initial 7-month contract with the intention of permanent employment afterwards
• Short and transparent recruitment process with approximately 2-3 interview steps