Customer Care Professional

Exactpi Multilingual Recruitment; Leiden; Presencial; EUR 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International environment

Career development

Descripción de la vacante

Exactpi Multilingual Recruitment is assisting an international organization seeking a German-speaking Customer Support Specialist in Leiden. You will be the main contact for German customers, handling inquiries, orders and account matters with professionalism in a fast-paced, multi-country setting.

You’ll work closely with internal teams, resolve issues, and contribute to service improvements while delivering an excellent customer experience.

Formación

• 2–5 years in customer care, customer service, customer success, account management, or similar role.
• Native-level German or C2 proficiency; good command of English.
• Strong communication and interpersonal skills.

Responsabilidades

• Manage customer inquiries via phone, email, and other channels.
• Act as the primary contact for German-speaking customers.
• Provide timely and professional support regarding products, services, orders, and account-related matters.
• Investigate and resolve customer issues while ensuring a positive customer experience.
• Coordinate with internal departments to ensure accurate and timely solutions.
• Handle escalations and complex customer cases.
• Maintain accurate customer records and update internal systems.
• Follow up proactively with customers to ensure satisfaction.
• Contribute ideas for service and process improvements.
• Monitor customer feedback and identify recurring trends.
• Support onboarding of new customers and assist in improving procedures.

Conocimientos

German (native/C2)

English (proficient)

Communication

Self-motivation

Herramientas

CRM software

Descripción del empleo

Our client is an international organization with a strong presence across Europe and a growing customer base in the DACH region. Customer satisfaction is at the heart of their business, and they are looking for an experienced German-speaking professional who can help deliver an exceptional customer experience while building strong, long-term relationships with clients.

This position is ideal for someone who enjoys customer interaction, takes ownership of issues from start to finish, and thrives in a fast-paced international environment. You will be the main point of contact for German-speaking customers and play a key role in ensuring their needs are met efficiently and professionally.

You enjoy helping customers and building relationships. You don't simply react to problems; you anticipate them before they arise. You are organized, proactive, and capable of handling both routine requests and more challenging situations with professionalism and confidence. Most importantly, you take pride in delivering an excellent customer experience every day.

Interested in joining an international team where your German language skills and customer service expertise can make a real impact? We'd love to hear from you.

Key Responsibilities:

• Manage customer inquiries via phone, email, and other communication channels.
• Act as the primary contact for German-speaking customers.
• Provide timely and professional support regarding products, services, orders, and account-related matters.
• Investigate and resolve customer issues while ensuring a positive customer experience.
• Coordinate with internal departments to ensure accurate and timely solutions.
• Handle escalations and complex customer cases.
• Maintain accurate customer records and update internal systems.
• Follow up proactively with customers to ensure satisfaction.
• Contribute ideas for service and process improvements.
• Monitor customer feedback and identify recurring trends.
• Support the onboarding of new customers where required.Assist in improving customer service procedures and best practices.

Requirements:

• Native-level German or C2 proficiency.
• Good command of English.
• 2 to 5 years of experience in customer care, customer service, customer success, account management, or a similar role.
• Strong communication and interpersonal skills.
• Solution-oriented and able to work independently.
• Excellent organizational skills and attention to detail.
• Comfortable working in an international environment.
• Experience with CRM systems and customer management software.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.

What You'll Receive:

• International and collaborative working environment.
• Opportunities for personal and professional development.
• Supportive management and team culture.
• Long-term growth opportunities within the company.
• Exposure to international customers and stakeholders.