Customer Service Specialist

Abroad Experience; Amsterdam; Hybrid; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Hybrid work model

Travel allowance

Public transport reimbursement

Work-from-home allowance

Job summary

Abroad Experience is seeking a proactive Channel Ambassador based in Amsterdam. The role focuses on delivering exceptional support across phone, social media, and email, using strong German and English language skills.

You will respond to inquiries, resolve issues, and provide personable, high-quality customer service in a hybrid office setting. The position requires 32 hours per week with flexible hours Mon-Fri 08:45–21:00 and weekends 10:00–18:30.

Qualifications

• Fluency in German and English is required.
• Ability to write creatively for customer communications.
• Excellent written and spoken communication with a service mindset.
• Strong teamwork and collaborative skills.

Responsibilities

• Provide proactive support via phone, social media, and email.
• Address inquiries and resolve issues with empathy and efficiency.
• Deliver personalized service while maintaining a professional tone.
• Act as a friendly voice and listening ear to customers.

Skills

German and English

Customer service

Communication skills

Teamwork

Creative writing

Job description

Our international client is seeking a proactive and self-motivated Channel Ambassador with excellent German and English language skills. Based in Amsterdam, you will provide exceptional support and service, addressing inquiries and resolving issues efficiently.

Responsibilities/Tasks:

In this role as a Channel Ambassador, you serve as the listening ear and friendly voice of our client. Your primary channels of assistance include phone, social media, and email. Your approach is marked by a genuine desire to provide helpful responses infused with a generous dose of personal attention. Not by mindlessly following a corporate script, but by being genuinely aware, genuinely interacting, helping, and inspiring. Whoever the customer is, as ambassador you give them that special attention. Sometimes by reassuring them, sometimes by suggesting a great alternative. You excel at swiftly finding solutions to problems and strive to go above and beyond to exceed customer expectations whenever possible.

Requirements:

• German and English flow smoothly from your mouth and keyboard.


• You are flexible in working hours and available 32 hours per week.


• Flexible working hours from Monday through Friday between 08:45 and 21:00 and on weekends between 10:00 and 18:30.


• You have creative and customer directed writing skills.


• You are service-oriented, have a talent for teamwork and excellent communication skills.

What’s on Offer:

• A competitive salary of €2,750 gross per month (based on 40 hours per week).


• Hybrid work model: working from the office only once a week.


• Travel allowance of €0.19 per km (up to 50 km one way) or full public transport reimbursement.


• Work-from-home allowance of €2.40 per day.


• Opportunity to work abroad (max. 3 times/year for 4 weeks) upon completing the training/trial period (specific rules apply).


• Ongoing training and professional development opportunities.


• A modern and inspiring workplace in Amsterdam, with social events such as annual parties and team gatherings.