Tier 2 Systems Engineer - Enterprise App Support

Jobtailor; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Job summary

Jobtailor in Amsterdam is seeking a Tier 2 Application Support specialist to investigate, diagnose, and resolve complex incidents in production environments. You will act as an escalation point and work closely with business users to understand usage, pain points, and operational needs.

The role requires strong analytical and communication skills, experience with monitoring and logging tools, and a solid foundation in ITIL processes.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• ITIL Foundation or Higher.
• Relevant technical certifications in cloud, database, operating system, or application platforms are a plus.

Responsibilities

• Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1.
• Act as an escalation point for application-related issues, ensuring timely resolution in line with SLAs and business priorities.
• Perform root cause analysis for recurring or high‑severity incidents and document findings and corrective actions.
• Collaborate with GFS business users to understand application usage, pain points, and operational needs.

Skills

Tier 2 Support

Root Cause Analysis

SQL Knowledge

Monitoring Tools

Communication Skills

Ownership & Accountability

Multi-Tasking

Education

Bachelor’s Degree in Computer Science

ITIL Foundation

Relevant Technical Certifications

Tools

Enterprise Monitoring Tools

Logging Tools

Alerting Tools

Windows OS

APIs

Batch Scheduling

Job description

Jobtailor in Amsterdam is seeking a Tier 2 Application Support specialist to investigate, diagnose, and resolve complex incidents in production environments. You will act as an escalation point and work closely with business users to understand usage, pain points, and operational needs.

The role requires strong analytical and communication skills, experience with monitoring and logging tools, and a solid foundation in ITIL processes.