Amsterdam 2nd Line Support Specialist: Complex Cases

Ridecheck; Amsterdam; On-site; EUR 42,000 - 56,000; Full time

Job summary

Ridecheck in Amsterdam is seeking a 2nd Line Support Agent to handle complex cases requiring specialist knowledge and careful decision-making. You will be the go-to person for Support Agents during shifts and help improve processes by sharing expertise.

This role emphasizes ownership, intervention on challenging tickets, and collaboration with the Support team to maintain high-quality service. You will identify opportunities to streamline workflows and contribute to a more efficient support

Qualifications

• Handle complex support cases requiring specialist knowledge and careful decision-making.
• First point of contact for Support Agents during shifts and provide guidance.
• Identify process improvements and share expertise to improve efficiency.

Responsibilities

• Handle complex support cases that require specialist knowledge and careful decision-making.
• Be the first point of contact for Support Agents during shifts and provide guidance on difficult decisions.
• Identify process improvements and share expertise to help the team become more efficient.

Skills

Complex problem solving

Ownership

Guidance to teammates

Job description

Ridecheck in Amsterdam is seeking a 2nd Line Support Agent to handle complex cases requiring specialist knowledge and careful decision-making. You will be the go-to person for Support Agents during shifts and help improve processes by sharing expertise.

This role emphasizes ownership, intervention on challenging tickets, and collaboration with the Support team to maintain high-quality service. You will identify opportunities to streamline workflows and contribute to a more efficient support