Technical Support Engineer

Synechron; Amsterdam; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary with annual bonus

Generous holiday allowance of 30 days

Extensive training budget

Company car or mobility budget

State-of-the-art office

Social and work activities

Mentorship program

Job summary

Synechron is seeking a Technical Support Engineer in Amsterdam to deliver first-line technical support to internal staff. The role involves troubleshooting IT-related issues, maintaining IT infrastructure, and enhancing user training. Ideal candidates will possess strong IT skills, communication abilities, and a passion for technology.

Qualifications

• Strong passion for IT and eagerness to learn new technologies.
• Excellent English verbal and written communication skills.
• Understanding of Microsoft AD, computer hardware, operating systems, networking concepts.

Responsibilities

• Provide first line technical support to internal staff.
• Assist in the setup and maintenance of IT infrastructure.
• Conduct regular system updates and upgrades.

Skills

Communication

Problem Solving

IT Literacy

Job description

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Unlock the future of business with Synechron, where innovation meets strategy. In the Netherlands, our two main specialties—Business Consulting and Technology—work hand in hand to empower our clients. Within Technology, we drive groundbreaking innovation by implementing advanced technology solutions in Engineering & Technology Transformation, AI, Data Science & Analytics, and System Integration & Delivery. We bring strategy to life.

The Role:

We are in search of a Technical Support Engineer to provide first line technical support to internal staff regarding hardware, software, and application issues whilst assisting in troubleshooting and resolving IT-related problems via phone, email, or in person. In addition, the successful candidate will assist in the setup and maintenance of IT infrastructure, conduct regular system updates and upgrades, plus help in user training sessions to enhance IT literacy and awareness.

You will work on-site at our client's offices in Amsterdam in the central business district. This is primarily an in-office role, with some flexibility.

The Technical Support Engineer will be required to possess the following skills/experience:

• As strong passion for IT and eagerness to learn new technologies.
• Excellent English verbal and written communication skills, with the ability to summaries essential and crucial information
• An understanding of Microsoft AD, computer hardware, operating systems, networking concepts, Intune and virtualization.
• Prior experience within technical support
• Must be able to work with a positive attitude in a fast paced and culturally diverse environment.
• Ability to handle complex issues and problems.

To be considered for this role you must be:

• Based in the Netherlands. Due to the urgent need of this role, we are not able to consider anyone outside of the country.
• Willing to work at the client site, in Amsterdam, for a minimum of 4 days a week
• Willing to work shifts with the other support engineer that fall between 7:30am and 7:30pm

What do Synechron Offer?

Great place to work? Don’t take our word for it, we have the awards to back it up and are very proud of our 4.2 out of 5 stars on Glassdoor!

• We understand that a good salary is important, and we offer a competitive salary, including an annual bonus of up to 1 month’s salary, but next to that we offer so much more.
• Want to develop and grow your career? We offer an extensive training budget, focusing on both skills and content knowledge as on personal development.
• Linked to development, you’ll be partnered up with a mentor or become a mentor yourself and will be given an annual budget to have food and drinks together to share ideas for mutual improvement.
• A generous holiday allowance of 30 days per year.
• Company car or mobility budget, laptop & mobile phone.
• A state-of-the-art office next to the Johan Cruijff Arena, as well as a WFH allowance incl internet costs.
• We have a lot of social and work activities including Friday drinks, sports activities, summer and Christmas party.
• Our yearly legendary Synetrip! A long weekend away with the whole office to a surprise location.
• A great work environment in a flat and approachable organization.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting and Information Technology

• Industries

  IT Services and IT Consulting and Banking

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