Sustainability Software Support Specialist (Hybrid)

Wolters Kluwer N.V.; Netherlands; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

Enablon, a Wolters Kluwer business, seeks a Customer Service Technical Specialist to deliver post-deployment services for enterprise-wide Enablon software solutions. You will qualify and track client requests, provide expert configuration, development, testing, and coaching to ensure high customer satisfaction.

The role is hybrid with monthly office days near the Amsterdam region, reporting to the Customer Support Technical Manager and working with the Associate Director, Customer Success, CP &

Qualifications

• Advanced troubleshooting for a broader range of issues.
• Support technology projects aimed at improving service.
• Guide and train new team members.
• Update support documentation.
• Provide clear instructions to customers.
• Collaborate with peers to resolve issues.
• Ensure thorough resolution and customer satisfaction.
• Identify patterns in technical issues and suggest improvements.
• Maintain knowledge of emerging product features.
• Train new employees on basic technical support procedures.

Responsibilities

• Perform advanced troubleshooting for a wider range of technical issues.
• Assist in the implementation of new procedures and techniques in customer support.
• Participate in projects aimed at improving support systems and processes.
• Provide step-by-step guidance to customers for product installations.
• Update and maintain support documentation.
• Train new employees on basic technical support procedures.
• Collaborate with team members to resolve escalated issues.
• Conduct follow-ups to ensure issue resolution and customer satisfaction.
• Analyze recurring customer issues and suggest improvements.
• Maintain current knowledge of emerging product features.

Skills

Advanced troubleshooting

Project assistance

Training

Documentation management

Customer guidance

Collaborative problem solving

Follow-up skills

Analytical skills

Education

Bachelor’s degree or equivalent related work experience

Job description

Enablon, a Wolters Kluwer business, seeks a Customer Service Technical Specialist to deliver post-deployment services for enterprise-wide Enablon software solutions. You will qualify and track client requests, provide expert configuration, development, testing, and coaching to ensure high customer satisfaction.

The role is hybrid with monthly office days near the Amsterdam region, reporting to the Customer Support Technical Manager and working with the Associate Director, Customer Success, CP &