Assen-Based Head of Customer Success & Support

Eneve; Assen; On-site; EUR 70,000 - 90,000; Full time

Job summary

Eneve is seeking a hands-on Manager of Customer Success & Support in Assen to lead a team of about 11 professionals and scale operations as the business grows. You will set priorities, monitor performance, and drive improvements across CS and Support while collaborating with Product and Development.

You stay close to the team, build structured processes, and use data to inform decisions, incident handling, and proactive service improvements, with regular senior leadership reporting.

Qualifications

• Experience leading Customer Success/Support teams in B2B software.
• Proven ability to drive customer satisfaction and retention.
• Strong data analytics and KPI reporting skills.
• Ability to coordinate across Product, Development, and Support.
• Willingness to work from Assen office at least three days weekly.

Responsibilities

• Lead the daily operations of the Customer Success and Support teams (~11 people).
• Set clear priorities and focus across the team.
• Coach and develop team members with regular feedback and goals.
• Build ownership and customer-focused culture; clarify roles and escalations.
• Act as escalation point for complex customer situations and operational issues.
• Coordinate incidents and escalations with cross-functional stakeholders.

Skills

Team leadership

KPI tracking

Customer success

Data-driven

Incident management

Cross-functional collaboration

Process improvement

Energy SaaS experience

Job description

Eneve is seeking a hands-on Manager of Customer Success & Support in Assen to lead a team of about 11 professionals and scale operations as the business grows. You will set priorities, monitor performance, and drive improvements across CS and Support while collaborating with Product and Development.

You stay close to the team, build structured processes, and use data to inform decisions, incident handling, and proactive service improvements, with regular senior leadership reporting.