Senior Enterprise SaaS Support Engineer — Training

Entrata; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

Entrata, located in Amsterdam, is looking for an experienced technical support specialist to provide advanced support to enterprise-level customers. The ideal candidate will have over 3 years of relevant experience, strong problem-solving abilities, and a passion for delivering an exceptional customer experience.

The role involves working collaboratively with product and development teams to address customer needs, ensuring timely resolutions aligned with service level agreements. A Bachelor's degree in Computer Science is preferred.

Qualifications

• 3+ years of experience in technical support.
• Experience in a SaaS environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide advanced technical support via phone, online, and email.
• Offer root cause correction for issues.
• Work closely with Product and Development teams.

Skills

Technical support experience

B2B support

Problem-solving skills

Communication skills

Passion for customer experience

Education

Bachelor’s degree in Computer Science or equivalent experience

Job description

Entrata, located in Amsterdam, is looking for an experienced technical support specialist to provide advanced support to enterprise-level customers. The ideal candidate will have over 3 years of relevant experience, strong problem-solving abilities, and a passion for delivering an exceptional customer experience.

The role involves working collaboratively with product and development teams to address customer needs, ensuring timely resolutions aligned with service level agreements. A Bachelor's degree in Computer Science is preferred.