Technical Support Engineer

Eneve; Utrecht; On-site; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Office in Utrecht

MacBook Pro provided

NS Business Card / Mobility allowance

Excellent pension scheme

OpenUp for mental well-being

Vacation 25 days + 2 company days

Job summary

Eneve is seeking a Technical Support Engineer to act as the bridge between customers and development, resolving complex issues and deep-diving into application behaviour. You will read code, run SQL queries, and collaborate with Product and Customer Success to ensure high-quality solutions.

The role emphasizes hands-on analysis, web technologies, and AI-aided troubleshooting within a SaaS context. Hybrid work from our Utrecht office is offered along with strong growth opportunities.

Qualifications

• An MBO+ or HBO education in Software Development, ICT or a related field.
• Experience as a Technical Support Engineer, Application Support Engineer, Software Support Engineer, Web Developer or Junior Developer.
• Good knowledge of SQL and relational databases.
• Ability to read and understand application code (development experience is a plus, but not required).
• Affinity with web technologies such as APIs, HTML, CSS and JavaScript.
• Strong analytical and problem-solving skills.
• Interest in using AI tools to improve productivity and technical analysis.
• Excellent communication skills and the ability to explain technical issues to non-technical users.
• A proactive mindset and a genuine desire to help customers.

Responsibilities

• Investigating complex technical issues reported by customers.
• Analysing application behaviour and identifying the root cause of incidents.
• Reading and understanding code to determine where issues originate (you won't be building new features).
• Writing SQL/MSSQL queries to investigate and validate data.
• Acting as the technical liaison between customers and our development teams.
• Reproducing bugs and providing developers with clear analyses.
• Supporting software releases and validating fixes.
• Identifying recurring issues and contributing ideas for product improvements.
• Leveraging AI tools to troubleshoot faster, analyse issues and improve support processes.
• Building strong relationships with customers by providing clear technical explanations and setting expectations.

Skills

SQL

Analytical thinking

Problem solving

Communication

Reading code

API/HTML/JS knowledge

Education

MBO+/HBO education in Software Development/ ICT

Tools

Git

Azure DevOps or Jira

Job description

About the role

At Eneve, we build smart, data-driven software solutions that help energy suppliers, producers, traders, and large consumers stay ahead in a rapidly evolving energy landscape. Our platforms simplify complexity, automate core processes, and enable our clients to deliver future-proof services. With operations in the Netherlands, UK, Portugal, and beyond, and supporting millions of energy data transactions, you will have a direct impact on key innovations in the energy transition.

Become the technical bridge between our customers and development

At Eneve, we build software that powers the European energy market. Our platforms help energy suppliers automate their core processes and serve millions of consumers every day. As our customer base continues to grow, we're looking for a Technical Support Engineer who enjoys solving technical challenges, working closely with customers, and acting as the link between Support and Development.

This is not a traditional IT support role where you'll be installing laptops or managing Microsoft environments. Instead, you'll dive into application behaviour, investigate issues, analyse databases, understand code, and help customers get the most out of our software.

If you have a background in software development, web technologies or technical application support and enjoy working with both people and technology, this could be the perfect next step.

What you'll do

As a Technical Support Engineer, you'll work within our second-line support team, investigating technical issues that require more than standard troubleshooting. You'll collaborate closely with developers, Product and Customer Success to resolve incidents and continuously improve our products.

Your responsibilities include:

• Investigating complex technical issues reported by customers.
• Analysing application behaviour and identifying the root cause of incidents.
• Reading and understanding code to determine where issues originate (you won't be building new features).
• Writing SQL/MSSQL queries to investigate and validate data.
• Acting as the technical liaison between customers and our development teams.
• Reproducing bugs and providing developers with clear analyses.
• Supporting software releases and validating fixes.
• Identifying recurring issues and contributing ideas for product improvements.
• Leveraging AI tools to troubleshoot faster, analyse issues and improve support processes.
• Building strong relationships with customers by providing clear technical explanations and setting expectations.

What you bring

We're looking for someone who enjoys solving puzzles and likes understanding how software works behind the scenes.

You likely have:

• An MBO+ or HBO education in Software Development, ICT or a related field.
• Experience as a Technical Support Engineer, Application Support Engineer, Software Support Engineer, Web Developer or Junior Developer.
• Good knowledge of SQL and relational databases.
• The ability to read and understand application code (development experience is a plus, but not required).
• Affinity with web technologies such as APIs, HTML, CSS and JavaScript.
• Strong analytical and problem-solving skills.
• An interest in using AI tools to improve productivity and technical analysis.
• Excellent communication skills and the ability to explain technical issues to non-technical users.
• A proactive mindset and a genuine desire to help customers.

Nice to have

• Experience with PHP, Laravel or experience with a modern programming language
• Experience working in a SaaS environment.
• Familiarity with Git, Azure DevOps or Jira.
• Experience supporting business-critical applications.

Why Eneve?

At Eneve, you'll work on software that has a direct impact on the European energy transition. You'll join an ambitious, collaborative organisation where technology and innovation go hand in hand.

You’ll become part of a team where you’ll:

• You’ll join an informal but ambitious work environment where a young team, a healthy sense of humour, and a get-things-done mentality go hand in hand. We work with fast development cycles and the latest technologies to continuously innovate.
• Work on complex technical challenges every day.
• Collaborate closely with experienced developers and product teams.
• Develop your technical expertise in modern SaaS platforms.
• Have plenty of opportunities to learn and grow within the organisation.
• Be encouraged to use new technologies, including AI, to continuously improve the way we work.

What we offer

• A competitive salary based on your experience.
• A hybrid working environment with our office in Utrecht (2 days per week onsite. 10-6 working hours to avoid traffic)
• 25 vacation days plus two additional company days.
• A mobility allowance or NS Business Card.
• Excellent pension scheme.
• A MacBook Pro, the latest development tools, and all the software and equipment you need to be successful in your role.
• Access to OpenUp for your mental well-being.
• Plenty of room for personal and professional development.

Who will thrive in this role?

This role is ideal for someone who enjoys technology but also enjoys working with people. Perhaps you're currently a developer and miss interacting with customers. Or maybe you're working in technical support and want a role where you'll analyse applications rather than troubleshoot hardware.

If you enjoy figuring out why software behaves the way it does—and you like being the person who connects customers with engineering—you'll feel right at home at Eneve.