Technical Support Engineer — Europe

Packsize B.V.; Amsterdam; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan (401(k))

Paid time off

HSA/FSA

Life and disability insurance

Voluntary benefits and EAP

Job summary

Packsize B.V. has moved its European headquarters to Amsterdam and seeks a motivated Technical Support Engineer to be the first point of contact for technical issues across Europe. You will balance problem solving with outstanding customer service and receive full training on our equipment and systems.

You will diagnose mechanical and software issues, provide remote or on-site support where needed, and contribute to a knowledge base while training customers to use machinery efficiently.

Qualifications

• 3–5 years of hands-on technical support experience.
• Fluent in English (spoken and written).
• Experience in diagnosing, solving, and implementing solutions for mechanical/software issues.

Responsibilities

• Respond to inbound support calls and emails, troubleshooting issues with a balance of technical skill and customer empathy.
• Determine whether problems can be resolved remotely or require on-site intervention.
• Support field service engineers by providing guidance, resources, and technical expertise.
• Maintain and enhance the knowledge base to improve troubleshooting efficiency.
• Diagnose complex mechanical, software, and system issues with limited information.
• Train customers on machinery use and lean principles to enhance their experience.
• Document support activities and updates in the CRM and online database system.

Skills

Technical support

Remote troubleshooting

Customer communication

De-escalation

Time management

Training customers

Electrical troubleshooting

Knowledge base

Education

BS/BA in a relevant discipline

Tools

CRM systems

Job description

Packsize B.V. has moved its European headquarters to Amsterdam and seeks a motivated Technical Support Engineer to be the first point of contact for technical issues across Europe. You will balance problem solving with outstanding customer service and receive full training on our equipment and systems.

You will diagnose mechanical and software issues, provide remote or on-site support where needed, and contribute to a knowledge base while training customers to use machinery efficiently.