Technical Support Engineer

Packsize B.V.; Amsterdam; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan (401(k))

Paid time off

HSA/FSA

Life and disability insurance

Voluntary benefits and EAP

Job summary

Packsize B.V. has moved its European headquarters to Amsterdam and seeks a motivated Technical Support Engineer to be the first point of contact for technical issues across Europe. You will balance problem solving with outstanding customer service and receive full training on our equipment and systems.

You will diagnose mechanical and software issues, provide remote or on-site support where needed, and contribute to a knowledge base while training customers to use machinery efficiently.

Qualifications

• 3–5 years of hands-on technical support experience.
• Fluent in English (spoken and written).
• Experience in diagnosing, solving, and implementing solutions for mechanical/software issues.

Responsibilities

• Respond to inbound support calls and emails, troubleshooting issues with a balance of technical skill and customer empathy.
• Determine whether problems can be resolved remotely or require on-site intervention.
• Support field service engineers by providing guidance, resources, and technical expertise.
• Maintain and enhance the knowledge base to improve troubleshooting efficiency.
• Diagnose complex mechanical, software, and system issues with limited information.
• Train customers on machinery use and lean principles to enhance their experience.
• Document support activities and updates in the CRM and online database system.

Skills

Technical support

Remote troubleshooting

Customer communication

De-escalation

Time management

Training customers

Electrical troubleshooting

Knowledge base

Education

BS/BA in a relevant discipline

Tools

CRM systems

Job description

Job Description: About Packsize Packsize has recently moved its European headquarters to Amsterdam, marking an exciting new chapter in the history of Packsize Europe! We are an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.

About the Role

Packsize is looking for a motivated and technically skilled Technical Support Engineer (TSE) to provide world-class support to our customers across Europe. As a TSE, you will be the first point of contact for technical issues, balancing problem-solving expertise with outstanding customer service. You will join a diverse, multicultural team focused on innovation, collaboration, and delivering exceptional support. This role is perfect for someone who enjoys working with technology, solving problems creatively, and helping customers succeed. Full training on our equipment and systems will be provided.

What You’ll Do

• Respond to inbound support calls and emails, troubleshooting issues with a balance of technical skill and customer empathy.
• Determine whether problems can be resolved remotely or require on-site intervention.
• Support field service engineers by providing guidance, resources, and technical expertise.
• Maintain and enhance the solutions database to improve troubleshooting efficiency and support knowledge sharing.
• Diagnose complex mechanical, software, and system issues with minimal information.
• Train customers on machinery use and lean principles to enhance their experience.
• Document support activities and updates in the CRM and online database system in a timely manner.

What You’ll Bring

• Fluent in English (spoken and written) 3–5 years of hands‑on technical support experience.
• Proven ability in diagnosing, solving, and implementing solutions for mechanical/software issues.
• Strong remote troubleshooting skills.
• Excellent communication and de‑escalation skills.
• Highly organized, analytical, and dependable, with strong time management.
• Comfortable in high‑paced, high‑technology environments.
• Customer‑focused mindset with the ability to train and motivate users.
• Nice to Have BS/BA in a relevant discipline.
• Fluent in Spanish, Dutch, German, or another European language (written and spoken) Networking or IT support experience.
• Experience in electrical engineering and troubleshooting.
• Experience with supporting customers in the field.
• Experience building and maintaining knowledge bases or support documentation.

Opportunity & Inclusion at Packsize

Packsize is committed to creating and maintaining a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all applicants regardless of race, religion, age, gender identity, sexual orientation, disability, or any other characteristic protected by law. Reasonable accommodations may be made available, to ensure every candidate can perform at their best. We are committed to fair and transparent compensation practices in line with the principles of, and regulations for, equal pay and pay transparency. Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

Benefits

• medical, dental, and vision coverage;
• 401(k) retirement plan;
• Paid Time Off;
• Health Savings and Flexible Spending Accounts (HSA/FSA);
• life and disability insurance;
• additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection;
• Employee Assistance Program (EAP) to support your overall well‑being.

Packsize is an Equal Opportunity employer

In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Packsize creates and maintains more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. At Packsize, packaging is much more than a box. It's about delivering what's right, for our customers, for their customers, and for our planet.