European Technical Support Engineer

Packsize; Netherlands; On-site; EUR 45,000 - 65,000; Full time

Job summary

Packsize is seeking a motivated Technical Support Engineer to provide world-class support across Europe. You will be the first point of contact for technical issues, balancing problem-solving with superb customer service.

Full training on our equipment and systems will be provided. You will troubleshoot remotely or on-site, assist field service engineers, and maintain our knowledge base to improve response times and customer satisfaction.

Qualifications

• 3–5 years of hands-on technical support experience.
• Fluent in English (spoken and written).
• Proven ability to diagnose, solve, and implement solutions for mechanical/software issues.
• Excellent communication and de-escalation skills.
• Highly organized, analytical, and dependable with strong time management.
• Comfortable in high-paced, high-technology environments.
• Customer-focused mindset with the ability to train and motivate users.

Responsibilities

• Respond to inbound support calls and emails, troubleshooting issues with a balance of technical skill and customer empathy.
• Determine whether problems can be resolved remotely or require on-site intervention.
• Support field service engineers by providing guidance, resources, and technical expertise.
• Maintain and enhance the solutions database to improve troubleshooting efficiency and support knowledge sharing.
• Diagnose complex mechanical, software, and system issues with minimal information.
• Train customers on machinery use and lean principles to enhance their experience.
• Document support activities and updates in the CRM and online database system in a timely manner.

Skills

Technical support

Customer service

Diagnostics

Communication skills

Time management

Training customers

English fluency

Education

BS/BA in a relevant discipline

Tools

CRM systems

Knowledge base maintenance

Job description

Packsize is seeking a motivated Technical Support Engineer to provide world-class support across Europe. You will be the first point of contact for technical issues, balancing problem-solving with superb customer service.

Full training on our equipment and systems will be provided. You will troubleshoot remotely or on-site, assist field service engineers, and maintain our knowledge base to improve response times and customer satisfaction.